Jessica Taylor
Dollar General Store
Ocean Springs
8
years of professional experience
Experienced with customer relationship management, team leadership, and sales strategies. Utilizes effective communication to drive sales and build lasting customer relationships. Track record of achieving sales targets and enhancing team performance.. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Lead Sales Associate
7 Months- Implemented inventory management strategies, optimizing stock levels to reduce shrinkage and improve availability.
- Developed staff schedules to balance labor efficiency with employee availability and operational needs.
- Trained and mentored new employees, fostering a cohesive team environment and improving service quality.
- Assisted in daily store operations to ensure compliance with company policies and enhance overall operational effectiveness.
- Enhanced customer engagement through implementation of personalized service strategies that improved customer satisfaction.
- Supervised daily store operations to ensure compliance with company policies and procedures.
Landfill Scale Clerk
1 Year 8 Months- Balanced cash drawer and resolved discrepancies to ensure accurate financial records.
- Ensured compliance with safety regulations while maintaining workflow efficiency in a fast-paced environment.
- Balanced cash drawer and resolved discrepancies, traveled between Ocean Springs and Hattiesburg locations as needed, answered multi-line phone system, performed data entry and invoicing, provided excellent customer service, and collaborated daily with management on sales and service.
Cashier
2 Years 1 Month- Maintained a clean, organized, and well-stocked checkout area with regular attention to displays, balanced cash drawer, and investigated and resolved discrepancies.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
Waitress
1 Year 7 Months- Duties included, providing excellent wait service to ensure satisfaction, taking customer orders accurately and delivering food and beverages, processed orders on a POS ordering software, made menu recommendations, answered questions and shared additional information with restaurant patrons. Demonstrated strong organizational and multitasking skills while performing effectively in a fast-paced environment.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently while maintaining high standards of food and beverage service.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
Cashier Team Lead
1 Year 10 Months- Operated POS systems to process payments, verify pricing and monitor stock levels. Collaborated with store managers to evaluate cashier staffing needs and identify coverage gaps. Corrected problems with team members through training and disciplinary actions. Cross-trained additional employees and adapted workflows to meet current needs. Answered incoming calls to provide information and respond to questions. Verified product prices and promotional signage to resolve discrepancies. Managed schedules, assignments and breaks to maximize staffing levels. Issued and verified cash drawers. Completed daily sales reports and reconciled cash drawers following shifts for consistent store opening and closing.
- Supervised cashier team, ensuring efficient transaction processing and exceptional customer service.
- Trained and mentored new cashiers, fostering a collaborative team environment and enhancing performance.
- Implemented best practices for cash handling, reducing discrepancies and improving accuracy in daily reconciliations.
Education
- Business
- Member of the president list
- Participated in student worker program as a study hall worker in the Science lab
- Awarded a certificate for my GPA
- GPA: 4.0 GPA
Diploma
Skills
Multi-line phone operations
Cash Register Operation
Accounts receivable
Clerical tasks
Point-of-sale operations
Customer service excellence
Store operations management
Cash management
Staff training
Store operational procedures
Merchandising strategies
Transaction accuracy
Retail store operations
Timeline
Lead Sales Associate
Dollar General Store
01.2026 - 08.2026Read More
Landfill Scale Clerk
WastePro
04.2024 - 12.2025Read More
Cashier
Paris Ace Hardware
01.2022 - 02.2024Read More
Waitress
Italian Garden Restaurant
05.2021 - 12.2022Read More
Cashier Team Lead
Goldfingers
02.2019 - 12.2020Read More
Ocean Springs High School
Diploma
Read More
Mississippi Gulf Coast Community College
from Business
Read More