Aaliyah Thomas
Atlanta,GA
Summary
Dynamic Area Sales Manager with a proven track record at Dillard's, with 5+ years of managerial experience excelling in team leadership and collaborative relationship management. Achieved consistent sales targets through effective coaching and innovative strategies, enhancing customer satisfaction and retention. Skilled in staff training and development, fostering a high-performing sales environment. Successfully motivates and develops sales teams in results-driven and customer-focused environments with a positive attitude towards achievement.
Overview
7
7
years of professional experience
Work History
Area Sales Manager
Dillard's
09.2021 - Current
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
Selling Business Manager
Dillard's
11.2020 - 09.2021
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Assisted with hiring process and training of new employees.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Coached, motivated, and lead high-performing teams in both the Junior’s and Kid’s Departments
- Ensured that daily, quarterly, and yearly sales goals were met
- Provided exceptional customer service ensuring customer’s needs were met
- Resolved customer inquiries and complaints in an effective and beneficial manner
- Maintained a visually pleasing sales floor by merchandising new merchandise according to the brand’s directives and through my fashion merchandising knowledge
- Prepared associates schedules each month within budget hours
Sales Associate
Dillard's
07.2018 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales Associate Supervisor
Cato Fashions
01.2018 - 07.2018
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided exceptional customer service by assisting customer needs on the selling floor, fitting room, and at the cash wrap
- Completed different transactions at cash wrap (sale, layaway, returns, exchanges, store credit)
- Actively worked with products within the store including stocking, processing shipments, folding, hanging, and displaying merchandise.
- Ensured store was in order when the Store Manager and 1st Assistant Manager wasn’t present. I took on the Leadership Role to make sure sales associates were completing assigned tasks.
Education
Bachelor of Science - General Business
Columbus State University
Columbus, GABachelor of Science - Fashion Merchandising
Georgia Southern University
Statesboro, GA05-2018
Skills
- Collaborative relationship management
- Team leadership
- Effective decision-making
- Team recruiting and onboarding
- Sales team supervision
- Service excellence
- Time management
- Staff training and development
- Effective closing strategies
- Quota achievement monitoring
Accomplishments
- Proficient in leading a $2M Ready-To-Wear department.
- Exceeded Yearly sales goal with a 12% increase in the Year of 2022.
- Due to the success and achievement in sales, I was able to grow the assortment and bring in more Luxury Brands to the department, i.e. Eileen Fisher, Good American Denim
Timeline
Area Sales Manager
Dillard's
09.2021 - Current
Selling Business Manager
Dillard's
11.2020 - 09.2021
Sales Associate
Dillard's
07.2018 - 09.2020
Sales Associate Supervisor
Cato Fashions
01.2018 - 07.2018
Bachelor of Science - General Business
Columbus State University
Bachelor of Science - Fashion Merchandising
Georgia Southern University
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