Aaliyah Threadgill

• Provided compassion care to elderly clients, ensuring their comfort and well-being. Developed strong relationship with families enhancing trust and communication.

Temporary job

• 5 star medical consultant Conducted thorough medical assessments, providing expert advice to clients .

• Used approved scripts to de-escalate angry customers during telephone interactions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Surpassed sales goals through implementation of successful marketing strategies.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Contacted customers about potential service upgrades, new services and account changes.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Humana health care enrolled veterans in medicaid plans, Guided veterans through medicaid enrollment process, ensuring understanding of benefits. Provided empathetic support, addressing concerns and facilitating smooth transitions.