Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Aaliyah Trimarchi

Raleigh,North Carolina

Summary

Dynamic professional with extensive experience in customer service and technical support, particularly at Amazon. Demonstrated success in resolving complex billing issues and improving customer satisfaction through effective communication and problem-solving. Skilled in CRM software and experienced in training teams to achieve operational excellence in high-pressure environments.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Spectrum
2023.12 - 2025.06
  • Diagnosed and resolved customer issues via phone and chat.
  • Guided customers through troubleshooting steps for devices.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Resolved escalated customer service issues in a timely manner.

Customer Service Representative

CustomerHD
Raleigh, North Carolina
2022.10 - 2023.11
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.

Senior Billing Specialist

Amazon
2020.09 - 2022.09
  • Coordinated with cross-functional teams to resolve billing discrepancies.
  • Monitored accounts receivable to ensure timely payments from customers.
  • Maintained accurate records of all transactions, including account balances and payment histories.
  • Trained junior staff on billing software and best practices.

Education

Associate in Business Administration -

Wake Technical Community College
Wake Forest, NC
2022-05

Skills

  • Customer Service
  • Inbound and outbound calling
  • Call center experience
  • Billing systems and software
  • CRM software knowledge
  • Tech Support

References

References available upon request.

Timeline

Technical Support Representative

Spectrum
2023.12 - 2025.06

Customer Service Representative

CustomerHD
2022.10 - 2023.11

Senior Billing Specialist

Amazon
2020.09 - 2022.09

Associate in Business Administration -

Wake Technical Community College
Aaliyah Trimarchi