Aaliyah Trimarchi
Raleigh,North Carolina
Summary
Dynamic professional with extensive experience in customer service and technical support, particularly at Amazon. Demonstrated success in resolving complex billing issues and improving customer satisfaction through effective communication and problem-solving. Skilled in CRM software and experienced in training teams to achieve operational excellence in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Spectrum
12.2023 - 06.2025
- Diagnosed and resolved customer issues via phone and chat.
- Guided customers through troubleshooting steps for devices.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Resolved escalated customer service issues in a timely manner.
Customer Service Representative
CustomerHD
Raleigh, North Carolina
10.2022 - 11.2023
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
Senior Billing Specialist
Amazon
09.2020 - 09.2022
- Coordinated with cross-functional teams to resolve billing discrepancies.
- Monitored accounts receivable to ensure timely payments from customers.
- Maintained accurate records of all transactions, including account balances and payment histories.
- Trained junior staff on billing software and best practices.
Education
Associate in Business Administration -
Wake Technical Community College
Wake Forest, NC05-2022
Skills
- Customer Service
- Inbound and outbound calling
- Call center experience
- Billing systems and software
- CRM software knowledge
- Tech Support
References
References available upon request.
Timeline
Technical Support Representative
Spectrum
12.2023 - 06.2025
Customer Service Representative
CustomerHD
10.2022 - 11.2023
Senior Billing Specialist
Amazon
09.2020 - 09.2022
Associate in Business Administration -
Wake Technical Community College
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