Aaliyah Turner
Lexington Park,MD
Summary
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavior Health Technician
Pyramid Healthcare
Charlotte Hall, MD
10.2024 - Current
- Monitored patient behavior to ensure safety and compliance with treatment plans.
- Assisted in implementing therapeutic programs to enhance patients' coping skills.
- Documented patient progress and communicated observations to clinical staff.
- Collaborated with multidisciplinary teams to develop individualized care strategies.
- Facilitated group activities to promote social interaction and emotional support.
- Provided crisis intervention techniques to manage acute behavioral episodes effectively.
- Educated patients on coping mechanisms and healthy lifestyle choices during sessions.
- Maintained accurate records in electronic health systems for continuity of care.
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
CNA
MedStar St. Mary's Hospital
Leonardtown, MD
03.2023 - 06.2024
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff, enhancing overall service delivery.
- Maintained accurate patient records using electronic health record systems to ensure data integrity.
- Assisted in resolving patient inquiries and concerns promptly to improve satisfaction levels.
- Organized and maintained office supplies, contributing to a streamlined work environment.
- Trained new reception staff on procedures and best practices for optimal performance.
- Implemented process improvements for appointment reminders, reducing missed appointments significantly.
- Collaborated with healthcare team members to facilitate smooth patient flow and operational efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
MedStar Shah Medical Group
Hollywood, MD
06.2021 - 02.2023
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff, enhancing overall service delivery.
- Maintained accurate patient records using electronic health record systems to ensure data integrity.
- Assisted in resolving patient inquiries and concerns promptly to improve satisfaction levels.
- Organized and maintained office supplies, contributing to a streamlined work environment.
- Trained new reception staff on procedures and best practices for optimal performance.
- Implemented process improvements for appointment reminders, reducing missed appointments significantly.
- Collaborated with healthcare team members to facilitate smooth patient flow and operational efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Cashier
Target
California, MD
06.2018 - 05.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Assisted customers with inquiries, providing product information and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented strategies to minimize checkout wait times during peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Collaborated with team members to achieve daily sales goals and promotional initiatives.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Great Mills High
Great Mills, MD06.2018
Skills
- Professional boundaries
- Self-awareness
- Security procedures
- Documentation skills
- Substance abuse experience
- Infection control
- Mental health support
- Multicultural competence
- Client transportation
- Family engagement
- Crisis intervention
- Suicide prevention
- Behavior modification
- Activity monitoring
- Individual counseling
- Behavioral analysis
- Menu planning
- Psychosocial rehabilitation
- Substance abuse counseling
- Skill-building exercises
- Resource coordination
- First aid and CPR
- Therapeutic communication
- Trauma-informed care
- Problem-solving
Certification
- CNA - Certified Nurse Assistant:A00206137
Timeline
Behavior Health Technician
Pyramid Healthcare
10.2024 - Current
CNA
MedStar St. Mary's Hospital
03.2023 - 06.2024
Receptionist
MedStar Shah Medical Group
06.2021 - 02.2023
Cashier
Target
06.2018 - 05.2021
High School Diploma -
Great Mills High