Aaliyah Watkins
Gurnee,IL
Overview
8
8
years of professional experience
1
1
Certification
Work History
Gas Station/ Lube Clerk
Woodman's Market
10.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
Mental Health Technician (MHT)
Kiley developmental center
06.2022 - 09.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Documented patient progress comprehensively, enabling tailored treatment adjustments.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
- Provided therapeutic activities to assist with patient development.
Assistant Manager
Planet Fitness
03.2020 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Shift Leader/Cashier
MOD Pizza
10.2021 - 02.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Bagger and Cashier and Gas Station Clerk
Woodman's Food Market
08.2019 - 07.2020
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Invoicing Clerk and Customer Service
Sigler's automotive inc
03.2017 - 06.2019
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
- Maintained up-to-date client information in the invoicing system, reducing delays due to incorrect data.
- Reduced errors in billing by meticulously reviewing invoices for accuracy and consistency.
- Expedited payment processing by accurately applying received payments to relevant invoices in the system.
- Coordinated with other departments for smooth interdepartmental communication related to invoicing tasks.
- Managed cash sales and monthly balance sheet reconciliation to identify unusual transactions, spot inefficiencies, and rectify errors.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA05-2025
Associate - Arts
College of lake co
Grayslake, IL12.2021
Skills
- Team Leadership
- Client Support
- Food Service Background
- Meal Preparation Expertise
- Retail Store Management
- Records Management
- Team Supervision Experience
- Proficient in Microsoft Word
- Strong Interpersonal Skills
- Cash Management
- Skilled in Digital Tools
- Maintaining Clean Environments
- Hospitality
- Professional Telephone Communication
Certification
- CPR Certification March 2020 to present
- ServSafe October 2021 to present
Timeline
Gas Station/ Lube Clerk
Woodman's Market
10.2023 - Current
Mental Health Technician (MHT)
Kiley developmental center
06.2022 - 09.2023
Shift Leader/Cashier
MOD Pizza
10.2021 - 02.2022
Assistant Manager
Planet Fitness
03.2020 - 03.2022
Bagger and Cashier and Gas Station Clerk
Woodman's Food Market
08.2019 - 07.2020
Invoicing Clerk and Customer Service
Sigler's automotive inc
03.2017 - 06.2019
Bachelor of Science - Psychology
Liberty University
Associate - Arts
College of lake co
Similar Profiles
Aiden JurrensAiden Jurrens
Grocery Clerk at Woodman's MarketGrocery Clerk at Woodman's Market
Nicole SnedekerNicole Snedeker
Woodmans Chashier and Bagger at Woodman's MarketWoodmans Chashier and Bagger at Woodman's Market
Johannah KolstadJohannah Kolstad
Cashier at Woodman's Food MarketCashier at Woodman's Food Market