Aaliyah Watkins
Gurnee,IL
Overview
8
8
years of professional experience
1
1
Certification
Work History
Gas Station/ Lube Clerk
Woodman's Market
10.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
Mental Health Technician (MHT)
Kiley developmental center
06.2022 - 09.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
- Documented patient progress comprehensively, enabling tailored treatment adjustments.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
- Provided therapeutic activities to assist with patient development.
Assistant Manager
Planet Fitness
03.2020 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Shift Leader/Cashier
MOD Pizza
10.2021 - 02.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Bagger and Cashier and Gas Station Clerk
Woodman's Food Market
08.2019 - 07.2020
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Invoicing Clerk and Customer Service
Sigler's automotive inc
03.2017 - 06.2019
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
- Maintained up-to-date client information in the invoicing system, reducing delays due to incorrect data.
- Reduced errors in billing by meticulously reviewing invoices for accuracy and consistency.
- Expedited payment processing by accurately applying received payments to relevant invoices in the system.
- Coordinated with other departments for smooth interdepartmental communication related to invoicing tasks.
- Managed cash sales and monthly balance sheet reconciliation to identify unusual transactions, spot inefficiencies, and rectify errors.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA05-2025
Associate - Arts
College of lake co
Grayslake, IL12.2021
Skills
- Team Leadership
- Client Support
- Food Service Background
- Meal Preparation Expertise
- Retail Store Management
- Records Management
- Team Supervision Experience
- Proficient in Microsoft Word
- Strong Interpersonal Skills
- Cash Management
- Skilled in Digital Tools
- Maintaining Clean Environments
- Hospitality
- Professional Telephone Communication
Certification
- CPR Certification March 2020 to present
- ServSafe October 2021 to present
Timeline
Gas Station/ Lube Clerk
Woodman's Market
10.2023 - Current
Mental Health Technician (MHT)
Kiley developmental center
06.2022 - 09.2023
Shift Leader/Cashier
MOD Pizza
10.2021 - 02.2022
Assistant Manager
Planet Fitness
03.2020 - 03.2022
Bagger and Cashier and Gas Station Clerk
Woodman's Food Market
08.2019 - 07.2020
Invoicing Clerk and Customer Service
Sigler's automotive inc
03.2017 - 06.2019
Bachelor of Science - Psychology
Liberty University
Associate - Arts
College of lake co
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