Aaliyah M. Gonzales
Harlingen,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Collaborative leader and analytical problem-solver with talents for team building, motivating, promoting empowering work culture, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Program Manager
University of Texas Rio Grande Valley
04.2022 - 07.2023
- Strategically provided support to First Year Students through management of student employees to increase student retention
- Presided over branches of Retention Initiatives in Brownsville and Edinburg compiled of 100+ employees, First Year Experience (FYE) and Second Year Experience (SYE)
- Case loaded over 2,000 freshmen students to First Year trailblazers
- Troubleshot Jumpstart program requests as well as registering students, lifting holds, contacting students, adjusting schedules, and withdrawing from courses
- Collaborated with departments such as recruitment, COLTT, and Career Center to implement initiatives that may better serve students
- Managed student panels, family panels, and individualized trailblazer sessions during orientation
Lecturer
University of Texas Rio Grande Valley
08.2022 - 05.2023
- Developed first-year students through reflective coursework in order to establish a strong foundation for the entirety of their academic career
- Facilitated Living and Working by Design coursework through presentations, reflections, academic/personal pathways and projects
- Prepared student probing and reflective student activities and ice breakers
- Scheduled one-on-one meetings with co-designers and prepared them for workshopping with students
- Strategized with students during office hours and assisted in directing them to resources, making advising appointments, and finding on campus jobs
Program Specialist
University of Texas Rio Grande Valley
10.2021 - 04.2022
- Reviewed and implemented solutions based on survey data from Freshmen to encourage student retention and timely graduation
- Supervised a team of 60 employees including scheduling, payroll, and job assignments
- Spearheaded First Year Experience events, advertisements, social media posts, and outreach
- Coordinated quarterly training for staff development
- Assisted with presentations for freshmen and transfer orientations
- Facilitated focus groups and collected data from UNIV1301 courses
Student Project Associate
University of Texas Rio Grande Valley
09.2020 - 10.2021
- Successfully provided student support through mentoring and outreach to enhance the student academic experience and meet anticipated graduation goals
- Collaborated with departments across campus Produced a calendar of relevant events for first year students
- Organized one on one meetings with faculty C
- Generated outreach scripts for call campaigns
Student Learning Assistant
South Texas College
08.2016 - 10.2019
- Promoted academic success through tutoring based on students’ needs and feedback from current professors Conducted individualized and content focused sessions with over 200 students per year Prepared students for Texas Success Initiative (TSI) Created T.S.I
- Presentations that were shared across STC campuses Promoted on campus to inform students of department’s tools and resources
Education
Master of Arts - Communication
University of Texas Rio Grande Valley
Edinburg, TXBachelor’s Degree of Liberal Arts - English, Creative Writing
University of Texas Rio Grande Valley
Edinburg, TXAssociate degree of Liberal Arts - English
South Texas College
McAllen, TXSkills
- Microsoft Office
- Copywriting and editing
- 98% accuracy on transcriptions
- Attention to Detail
- Time Management
- Documentation Proficiency
Accomplishments
- May 2021: UTRGV “FYE Lead of the YEAR”
- May 2020: ¡No Llore, Chingon!, Story of Tejano Star, Little Joe, Recognized Editor
- December 2019: Planet Fitness - World Class Service, Recipient
- Spring 2019: UTRGV - President’s List Recipient
- Fall 2018: Tutor Spotlight Award
Timeline
Lecturer
University of Texas Rio Grande Valley
08.2022 - 05.2023
Program Manager
University of Texas Rio Grande Valley
04.2022 - 07.2023
Program Specialist
University of Texas Rio Grande Valley
10.2021 - 04.2022
Student Project Associate
University of Texas Rio Grande Valley
09.2020 - 10.2021
Student Learning Assistant
South Texas College
08.2016 - 10.2019
Master of Arts - Communication
University of Texas Rio Grande Valley
Bachelor’s Degree of Liberal Arts - English, Creative Writing
University of Texas Rio Grande Valley
Associate degree of Liberal Arts - English
South Texas College