Jerrod Ganesh
Multi-Hyphenate Professional
Mount Holly
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 4 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Program Manager
Bancroft
Burlington, NJ
08.2025 - Current
- Within only 5 months of working at Bancroft I was fortunate enough to receive a promotion from the Health and Wellness Therapeutic Activities Specialist to Program Manager.
- Also during my time at Bancroft I was awarded the Rookie of The Year award which acknowledges the work ethic of employees and awards them for upholding the core values of Bancroft.
- Major skillsets required to be successful in my position include:
- Developing detailed project plans, including timelines, milestones, and task assignments.
- Monitoring program progress regularly and implementing corrective actions when necessary to ensure efficiency.
- Conducting regular operations meetings with the clinical team to review progress against goals and address any challenges or roadblocks.
- Collaborating with HR department in selecting qualified candidates for program roles as well as conducting the interviews firsthand.
- Implementing quality assurance processes to ensure the files for my case load met/exceeded state expectations during audits.
- Managing multiple programs simultaneously while ensuring each program's objectives are achieved.
Therapeutic Activities Specialist
Bancroft
Burlington, NJ
02.2025 - 08.2025
- Working as the Health and Wellness Therapeutic Activities Specialist I assist in orchestrating activities to enrich the lives of the individuals placed in our care at Bancroft.
- I use my past experience as a personal trainer to engage adults in games and exercises, teaching them various health and wellness related skills, and building a functional foundation to utilize out in the world outside of our facility.
- This work requires having a patient and gentle attitude, a bright disposition, and the desire to want to make the world a better, more accepting place.
Ticketing Agent
Walnut Street Theatre
Philadelphia, PA
10.2023 - 01.2025
- Working as a ticketing agent involves having knowledge of most regular computer functions as well as the specific program, Archtics, used for the job with functions in conjunction with Ticketmaster.
- The position also requires exceptional customer service skills as managing the accounts of the theatre subscribers is of highest priority.
- While at the Walnut I rose up to becoming a Shift Lead which involves having advanced knowledge of functions in our computer system that typically isn't accessible to regular ticketing agents in hopes to help those agents with issues typically out of their jurisdiction.
- Having this position shows loyalty and dedication to upholding the integrity of the service we provide to subscribers as well as patrons who want to just come see a show and enjoy a night out.
- Impeccable customer service skills
- Knowledge of most computer functions
- Money management as we deal with customers who have cards on their accounts that we have jurisdiction in using for purchases or subscription renewals
- America's oldest theatre and has the highest subscriber count of any theatre in the world.
Fitness Consultant/AGMIT
The Edge Fitness Clubs
Delran, NJ
07.2018 - 06.2021
- The position of Fitness Consultant requires excellent customer service skills as well as fitness literacy and the ability to market the facility to ensure it will aid members in reaching their desired fitness goals.
- At The Edge, I moved up to becoming a membership advisor which consisted of making cold calls to prospective members as well as having knowledge of all membership types and the ability to fix issues regarding member accounts.
- My ability to learn quickly and aid members with ease and genuine kindness awarded me with another employment opportunity in training to becoming the Assistant General Manager.
- I was also an event coordinator for several The Edge 8 Week Weight Loss Challenges which consisted of setting up as well as running the social media pages to promote the event.
Shift Supervisor
Starbucks
Delran, NJ
11.2016 - 07.2018
- Working at Starbucks, I achieved the honors of becoming a Certified Coffee Master as well as moving from Barista to Shift Supervisor in under 9 months of employment.
- The job required excellent customer service skills as well as being able to perform under pressure and hit goals for sales.
- Handling cash was another responsibility to ensure the drawer counts were always accurate and that we were set to hit our target goals for the day.
Education
High school or equivalent -
Burlington Twp High School
Burlington, NJ01.2016
Skills
- Customer relationship building
- Shift Management
- Computer skills
- Organizational Skills
- Client relationship development
- Employee relations
- Microsoft Word
- Phone etiquette
- Achieving sales targets
- Administrative experience
- Needs-based selling
- Barista Experience
- Cash Handling
- Program Design
- Event Planning
- Cashiering
- Cold Calling
- Sales
- Microsoft Office
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Excel
- Adobe Acrobat
Certification
NASM Certified Weight Loss Specialist, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere, Authorized to work in the US for any employer
Timeline
Program Manager
Bancroft
08.2025 - Current
Therapeutic Activities Specialist
Bancroft
02.2025 - 08.2025
Ticketing Agent
Walnut Street Theatre
10.2023 - 01.2025
Fitness Consultant/AGMIT
The Edge Fitness Clubs
07.2018 - 06.2021
Shift Supervisor
Starbucks
11.2016 - 07.2018
High school or equivalent -
Burlington Twp High School