Heather Sappington
Potosi,MO
Summary
Dynamic and results-driven sales associate with a proven track record in retail, recognized for exceptional customer service and leadership skills. Strong organizational abilities and a commitment to maintaining an orderly store environment ensure a positive shopping experience for all clients. Experienced in building meaningful relationships with diverse clientele, complemented by years of dedicated service as a Home Aide for elderly and developmentally disabled individuals. Eager to embrace new challenges and continuously learn from constructive feedback, bringing a hardworking attitude and a passion for achieving sales goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Manager
Reliable Home Care, Inc
Bonne Terre, MO
07.2024 - Current
- Led cross-functional teams to implement process improvements in service delivery operations.
- Developed and maintained project timelines to ensure timely completion of home care programs.
- Mentored junior staff, enhancing their project management skills and fostering professional growth.
- Established partnerships with community organizations to enhance service offerings and client outreach efforts.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Built teams to address project goals and objectives for multiple projects.
L1MA / Office Manager/ Area Supervisor
Reliable Home Care, Inc
Bonne Terre, MO
09.2019 - 07.2024
- Pass medication to consumers.
- Provide around the clock care to disabled consumers.
- Make schedules based on people’s availability.
- Filing paperwork.
- Pay all area bills.
- Financial packets.
- Audit all packets.
- Supervise 2 separate offices.
Home Health Aide
ResCare
De Soto, MO
05.2018 - 09.2019
- As a home health aide it is my duties to:
- Clean
- Cook
- Laundry
- Dishes
- Build a respectful, professional and sometimes personal, relationship with clients.
- Shopping and errands
Sales Associate
Dollar General
Bonne Terre, MO
05.2016 - 08.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Process merchandise returns and exchanges.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Sort, count, and wrap currency and coins.
- Supervise others and provide on-the-job training.
- Stock shelves, and mark prices on shelves and items.
- Request information or assistance using paging systems.
- Compute and record totals of transactions.
- Compile and maintain non-monetary reports and records.
Factory Worker
Cap America
Fredericktown, MO
08.2015 - 04.2016
- Perform quality checks on products and parts.
- Package finished products and prepare them for shipment.
- Complete production reports to communicate team production level to management.
- Rotate through all the tasks required in a particular production process.
- Determine work assignments and procedures.
- Maintain production equipment and machinery.
- Shovel, sweep, or otherwise clean work areas.
- Start machines in order to begin production processes.
- Examine products to verify conformance to quality standards.
- Separate products according to weight, size and grade.
- Lift raw materials, finished products, and packed items.
- Place products in equipment or on work surfaces for further processing, inspecting, or wrapping.
- Count finished products to determine if product orders are complete.
- Fold products and product parts during processing.
Education
CNA - Nursing
Unitec Career Center
Bonne Terre, MO05-2012
High School -
Fredericktown High School
Skills
- Personnel and Human Resources (2 years)
- Sales and Marketing (2 years)
- Judgment and Decision Making (10 years)
- Complex Problem Solving (10 years)
- Public Safety and Security (3 years)
- Retail
- Sales
- Customer Service
- Inventory
- Cash Handling
- Marketing
- Excel
- Microsoft Office
- Microsoft Word
- Management
- Home Care
- Medication Administration
- Office Management
- Detail-oriented
- Project management
- Problem-solving
- Team leadership
- MS office applications
- Policy and procedure improvements
- Training and development
- Attention to detail
- Flexible and adaptable
- Customer service
- Scheduling and planning
- Public speaking
Accomplishments
- Supervised team of 30+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CNA
- L1MA October 2019 to October 2021
- CPR/First Aid October 2019 to October 2021
Languages
English
Timeline
Program Manager
Reliable Home Care, Inc
07.2024 - Current
L1MA / Office Manager/ Area Supervisor
Reliable Home Care, Inc
09.2019 - 07.2024
Home Health Aide
ResCare
05.2018 - 09.2019
Sales Associate
Dollar General
05.2016 - 08.2018
Factory Worker
Cap America
08.2015 - 04.2016
CNA - Nursing
Unitec Career Center
High School -
Fredericktown High School