Aalizae Butler
Philadelphia,PA
Summary
Client-focused professional with over 5 years of experience in customer service across healthcare, behavioral health, and financial services. Expertise in building strong client relationships, conflict resolution, and crisis intervention in fast-paced environments. Certified in RBT, CPR, and First Aid, demonstrating a commitment to safety and professionalism in client-centered care.
Overview
7
7
years of professional experience
7
7
Certifications
Work History
Resident Supervisor
The Kintock Group
11.2023 - Current
- Guide individuals transitioning from prison to establish positive pathways after exiting 70-day program
- Maintain safety for residents under all circumstances
- Kintock Group operates as not-for-profit organization contracted with Federal Bureau of Prisons and Pennsylvania Department of Corrections.
Client Relationship Associate
Vanguard
06.2021 - 11.2023
- Supported Vanguard investors by addressing inquiries regarding financial products and services.
- Functioned as technical subject matter expert.
- Leveraged virtual technology to cultivate relationships with clients and assess unique investment needs to position suitable solutions or actions.
Customer Service Representative
Aetna, a CVS Health Company
01.2021 - 06.2022
- guaranteeing immediate call handling and quick clarification of questions to enhance customer satisfaction.
- Assists customers with claims-related questions and other services for health insurance provider Aetna operating remotely.
Tax Examining Technician
IRS
02.2019 - 08.2021
- Facilitated resolution of taxpayer cases by supporting coworkers with organized sorting processes.
- Conclude settled accounts and open new accounts thrice weekly, responding to IRS line queries and ensuring exceptional customer support.
Medical Front Desk Receptionist
Gastrointestinal Associates
06.2019 - 01.2021
- Managed appointment setups for doctors and clients, optimizing workflow efficiency. Responded to client inquiries, providing clear and accurate information. Supported team collaboration to promote effective communication within the office.
- Received and registered patients, cultivating a friendly and accommodating environment.
- coordinated patient scheduling optimizing appointment calendar
- Confirmed insurance details and gathered co-pays, optimizing billing operations.
- handled incoming calls and resolved patient inquiries with professionalism and accuracy
- managed patient records through precise updates of personal information, medical history, and insurance details
- supported administrative functions such as document filing, paperwork arrangement, and inventory control of office supplies
- Coordinated with healthcare providers to enhance patient flow across clinic
Education
High School Diploma -
Martin Luther King Jr. High School
Philadelphia, PA06.2017
Skills
Behavioral Health Support
Crisis Intervention & De-escalation
Client Relations & Customer Service
Conflict Resolution
HIPAA Compliance
Scheduling & Front Desk Operations
Documentation & Data Entry
Call Center Experience
Microsoft Word, Excel, Outlook
Professional Communication
Team Collaboration & Leadership
Certification
Series 63
Timeline
Resident Supervisor
The Kintock Group
11.2023 - Current
Client Relationship Associate
Vanguard
06.2021 - 11.2023
Customer Service Representative
Aetna, a CVS Health Company
01.2021 - 06.2022
Medical Front Desk Receptionist
Gastrointestinal Associates
06.2019 - 01.2021
Tax Examining Technician
IRS
02.2019 - 08.2021
High School Diploma -
Martin Luther King Jr. High School