Amber Mitcham
Summary
Approachable individual with excellent communication, time-management, and problem-solving skills. Experienced in helping residents meet personal goals. Creating and building a good and safe rapport with residents. Dependable and passionate with organization skills. Hardworking and ready to expand my horizons to help co-workers and residents to achieve higher goals. I'm willing to take the next step and learn more than I have during my stent thus far. I feel like I'm the next right person to help fulfill this position as Shift Supervisor. Thank you for your time.
Overview
8
8
years of professional experience
Work History
Resident Supervisor
NEOCAP
10.2023 - Current
- Evaluated resident feedback to inform improvements in programming and community management practices continuously.
- Improved resident satisfaction by addressing concerns promptly and effectively.
Fulfillment Associate
HomeGoods Distribution Center
04.2020 - 10.2023
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Followed procedures at all times for personal and team safety.
Manager
Carmen's Pizza
03.2016 - 04.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Windham High School
Windham, OH06.2000
High School Diploma -
Maplewood Career Center
Ravenna, OH05.2000
Skills
- Motivational Skills
- Team Management
- Policy Enforcement
- Meeting Coordination
- Safety practices
- Security Procedures
- Behavior monitoring
- Resident monitoring
- Active Listening
- Safety Standards and Compliance
- Staff Communication
- Relationship Building
- General Housekeeping
- Facility Security
- Incident Reporting
- Staff Training
- Issue Resolution
- Resident support
Timeline
Resident Supervisor
NEOCAP
10.2023 - Current
Fulfillment Associate
HomeGoods Distribution Center
04.2020 - 10.2023
Manager
Carmen's Pizza
03.2016 - 04.2020
High School Diploma -
Windham High School
High School Diploma -
Maplewood Career Center