Aalyah Beltre
Bronx,NY
Summary
Customer service agent with proven success in dynamic, high-pressure environments. Demonstrated problem-solving and interpersonal skills lead to effective resolution of customer issues. Adaptable and committed to delivering exceptional service while maintaining composure under stress.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Heart to Heart Home Care Agency
08.2025 - Current
- Provided personalized care and support to clients, enhancing daily living activities and overall well-being.
- Assisted clients with mobility challenges, ensuring safety and promoting independence in their homes.
- Developed tailored care plans in collaboration with healthcare professionals for optimal client outcomes.
- Trained new staff on best practices for client care and efficient use of caregiving tools and resources.
- Monitored clients' health conditions, reporting changes to medical professionals for timely interventions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Customer Service Representative
Rehabilitation Addiction Center
10.2024 - 06.2025
- Handled incoming phone calls, providing immediate assistance to customers.
- Responded to emails efficiently, ensuring effective communication.
- Coordinated appointment scheduling for customers to manage workflow effectively.
- Received and processed payments, ensuring accuracy and security during transactions.
- Executed responsibilities within a remote work setting.
Order Packer
Intercos America
02.2025 - 05.2025
- Trained new staff on packing procedures, safety guidelines, and equipment operation.
- Operated packaging machinery to efficiently prepare products for shipment.
- Ensured adherence to safety protocols while handling materials and equipment.
- Assisted in inventory control by accurately tracking stock levels and reordering supplies as needed.
- Prepared special shipments requiring additional care or handling according to specific instructions provided by customers or supervisors.
Pre-Weigh
Interco's America
01.2022 - 01.2024
- Enhanced quality control processes for product standards.
- Organized and weighed various product types for accurate distribution.
- Executed enumeration, assignment, and label printing tasks efficiently.
- Input data into computer systems to ensure accuracy.
- Provided translation services for customers to facilitate effective communication.
Delivery
Uber Eats
02.2022 - 07.2022
- Pickup and delivery Food
- Provide Customer Service
- Follow Directions, Ensure Orders are Accurate
Teacher Assistant/ Office Assistant
Bronx High School for the Visual Arts
01.2021 - 01.2022
- Ensured effective delivery of instructions to all students.
- Provided lesson support to enhance student learning.
- Managed student behavior to maintain a productive classroom environment.
- Executed administrative tasks to streamline operations.
- Input data into computer systems for accurate record-keeping.
- Scheduled meetings between teachers and principals to facilitate communication.
- Reminded students of school activities to promote engagement.
Beauty Salon Assistant
Raquel Rodríguez
07.2019 - 07.2021
- Maintained cleanliness and organization of salon equipment, enhancing overall workflow efficiency.
- Assisted stylists with client consultations, ensuring understanding of service preferences and desired outcomes.
- Trained new staff on salon procedures and customer service standards, fostering team cohesion and performance.
- Supported inventory management by tracking product usage and restocking supplies as needed.
- Managed appointment scheduling through salon management software, optimizing daily operations and client flow.
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
Child Care Assistant
Raquel Rodríguez
01.2018 - 01.2021
- Implemented engaging activities tailored to children's developmental stages.
- Ensured child supervision and safety during all activities and interactions.
- Taught essential skills to children, fostering independence and growth.
- Assisted with feeding procedures for infants and toddlers, ensuring proper nutrition.
- Maintained hygiene by changing diapers and clothing as needed.
- Utilized expertise in child development to support individual learning paths.
Education
High School Diploma - Statistics
Bronx High School for the Visual Arts
Bronx, NY01.2022
Skills
- Customer service
- Bilingual communication
- Problem-solving
- Adaptability
- Digital literacy
- Microsoft Office proficiency
- Remote work
Certification
Personal Care Assistant (PCA) Certification
Timeline
Personal Care Assistant
Heart to Heart Home Care Agency
08.2025 - Current
Order Packer
Intercos America
02.2025 - 05.2025
Customer Service Representative
Rehabilitation Addiction Center
10.2024 - 06.2025
Delivery
Uber Eats
02.2022 - 07.2022
Pre-Weigh
Interco's America
01.2022 - 01.2024
Teacher Assistant/ Office Assistant
Bronx High School for the Visual Arts
01.2021 - 01.2022
Beauty Salon Assistant
Raquel Rodríguez
07.2019 - 07.2021
Child Care Assistant
Raquel Rodríguez
01.2018 - 01.2021
High School Diploma - Statistics
Bronx High School for the Visual Arts
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