Aalyah James
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I'm capable of adapting to change and i am ready to join your company as a long term employee.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home Depot
Remote
06.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Attended telephone skills and program information training sessions to boost aptitude.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Production Associate
Tesla
07.2020 - 11.2022
- Inspected final products to assess compliance with quality standards and established tolerances.
- Safely operated hand and power tools to complete repetitive tasks.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule
- Test driving Tesla cars during 12-hour shift
Caregiver
All Ways Caring HomeCare
03.2018 - 05.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Education
Administrative Assistance II
Stellar Career College
12.2023
Skills
- Call center operation
- CRM Software
- Retail Sales Customer Service
- Computer Proficiency
- Active Listening
- Warehousing Functions
- Data Entry
- Personal Care Assistance
- Commercial Driving Experience
- Issue and Complaint Resolution
Timeline
Customer Service Representative
Home Depot
06.2022 - Current
Production Associate
Tesla
07.2020 - 11.2022
Caregiver
All Ways Caring HomeCare
03.2018 - 05.2020
Administrative Assistance II
Stellar Career College