Angela D Westbrook
32351 Dunn Rd , Denham Springs,LA
Summary
Experienced Customer Service Representative with 30 years of expertise in health insurance, claims, and pharmacy plan management. Proven track record of excelling in addressing patient inquiries and facilitating refills at Premier Health. Demonstrates empathy and problem-solving skills, resulting in high levels of client satisfaction and positive experiences. Seeks new opportunity to leverage extensive knowledge and skills in providing exceptional customer service within the healthcare industry.
Overview
30
30
years of professional experience
Work History
Remote Customer Service Representative
Premier Health
Baton Rouge, LA
01.2024 - 10.2024
- Provided exceptional customer service by addressing patient inquiries, resolving complaints, and facilitating communication between patients and healthcare professionals at Premier Health, ensuring a positive experience for all clients
Home Health Aide
Self Employed
Denham Springs, LA
04.2019 - 01.2024
- Assisted with personal care activities including bathing, dressing, and eating, ensuring dignified and compassionate care
- Monitored and recorded clients' vital signs, contributing to the maintenance of their health and well-being
- Performed household tasks such as meal preparation and cleaning, while adhering to safety standards and maintaining patient confidentiality in compliance with HIPAA
Executive Secretary
Pinell's Construction and Maintenance
Denham Springs, LA
03.2014 - 08.2018
- Managed complete accounts payable and receivable processes, ensuring accurate financial operations and timely payroll disbursement
- Coordinated proposal development and inventory ordering, maintaining effective relationships with vendors and proficient use of Quick Books and Microsoft Excel
Fabrication Supervisor
Volks Constructors
08.2008 - 04.2010
- Maintained meticulous records of employee attendance and working hours to ensure precise billing cycle
- Formulated pricing schedules and material cost analyses while ensuring adherence to compliance standards
Executive Assistant
GlennBakers Heating and Cooling
Baton Rouge, LA
08.1994 - 09.2004
- Managed financial transactions, including accounts receivable and payable, and conducted banking deposits, ensuring accurate financial operations
- Streamlined office administration by implementing a filing system, optimizing inventory tracking, and executing data entry tasks with proficiency in QuickBooks and MS Excel
- Enhanced customer relations by promptly addressing inquiries, maintaining detailed customer databases, and supporting sales through effective communication and information management
- Supported executive tasks through the preparation of invoices, memo drafting, and maintenance of timely email correspondence and document management
Education
GED - undefined
Walker High School
Walker, LA05.1992
Skills
- Filing
- Phone Etiquette Reconciliation
- Multi-Line Telephone System
- Windows
- Problem Solving
- Excel
- Attention To Detail
- Bank
- Payables
- Empathy
- Microsoft QuickBooks
- Call center Operation
- Processing Payroll Receivables
- Insurance Eligibility Verifications
- Communication Remote work from home
- Journal Entries
- Accounts Payable
- Accounts Receivable
- General Ledger Reconciliation
- Meal Preparation
Timeline
Remote Customer Service Representative
Premier Health
01.2024 - 10.2024
Home Health Aide
Self Employed
04.2019 - 01.2024
Executive Secretary
Pinell's Construction and Maintenance
03.2014 - 08.2018
Fabrication Supervisor
Volks Constructors
08.2008 - 04.2010
Executive Assistant
GlennBakers Heating and Cooling
08.1994 - 09.2004
GED - undefined
Walker High School