Tonisha Alexander
Las Vegas,NV
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Remote Customer Service Representative
Elevance Healthcare
Las Vegas, NV
11.2022 - 11.2023
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries and provided accurate information regarding products and services.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided accurate information about products and services to customers.
Remote Customer Service Representative
Everise Healthcare
Las Vegas, NV
01.2020 - 01.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Updated system with order specifics and customer details, preferences, and billing information.
Security Officer
Allied Universal Security Services
Las Vegas, NV
05.2018 - 10.2019
- Verified photo IDs and tickets to allow guests passage.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Completed incident reports to record security or loss prevention incidents.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Patrolled crowds during events to preserve order and promote security.
- Assisted in the development and implementation of security policies and procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Education
High School Diploma -
Catalina High School
Tucson, AZ05-1996
Skills
- Scheduling
- Account updating
- Complaint resolution
- Technical troubleshooting
- Active listening
- Multi-line telephone operations
- Researching
- Stress management
- Critical thinking
- Filing
- Decision-making
- Credit card payment processing
- Courteous demeanor
- Call center procedures
- Customer relations
- Strong teamwork
- Call center experience
- Punctuality and reliability
- Retail sales customer service
- Microsoft PowerPoint
Timeline
Remote Customer Service Representative
Elevance Healthcare
11.2022 - 11.2023
Remote Customer Service Representative
Everise Healthcare
01.2020 - 01.2022
Security Officer
Allied Universal Security Services
05.2018 - 10.2019
High School Diploma -
Catalina High School