MADISON ANSAROFF
Columbia,SC
Summary
Dedicated customer service professional with extensive experience in resolving inquiries and providing exceptional support. Skilled in communicating eectively, problem-solving, and maintaining positive relationships with clients. Committed to delivering outstanding service.
Overview
6
6
years of professional experience
Work History
Remote Customer Service Representative
Chatterbox Wine Marketing Services
Napa, CA
07.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Managed reservations for clientele.
- Utilized wine expertise to optimize customer satisfaction
- Managed personal card information to facilitate payment processing
ASSISTANT MANAGER/ LEASING CONSULTANT
West Shore LLC/ Town Center At Lake Carolina
Columbia, SC
09.2021 - 07.2022
- Led leasing team to exceed leasing goals by 20%, developed effective marketing strategies
- Addressed resident concerns promptly, ensured high satisfaction levels resulting in increased retention rate
- Conducted property tours, processed lease applications, negotiated lease terms, maintained tenant records.
- Assisted in preparing and reviewing lease agreements for new tenants.
- Monitored tenant accounts, collected rent payments, and processed late notices.
- Conducted regular property inspections to ensure compliance with lease terms and regulations.
- Maintained accurate records of all leasing activities including tenant files and financial information.
- Managed the renewal process for existing leases by negotiating lease terms with tenants.
- Responded promptly to inquiries from prospective tenants regarding availability of units or application processes.
ASSISTANT MANAGER
Versona
Columbia, SC
05.2020 - 08.2021
- Maintaining current knowledge of consumer preferences
- Products and increase sales.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
SERVER/TOGO SPECIALIST/HOST
Olive Garden
Beckley, WV
12.2018 - 04.2020
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
DIPLOMA - GRAPHIC DESIGN
South Tech Academy High School
Boynton Beach, FL05-2013
Skills
- Customer Service
- Complaint resolution
- Account updating
- Appointment Scheduling
- Call Management
- Data Collection
- Scheduling
- Product Knowledge
- Inbound and Outbound Calling
- Data Entry
- Credit card payment processing
- Product Education
- Customer Relations
- Spreadsheets
- Problem-solving abilities
- Microsoft Excel
- Computer Proficiency
Timeline
Remote Customer Service Representative
Chatterbox Wine Marketing Services
07.2024 - Current
ASSISTANT MANAGER/ LEASING CONSULTANT
West Shore LLC/ Town Center At Lake Carolina
09.2021 - 07.2022
ASSISTANT MANAGER
Versona
05.2020 - 08.2021
SERVER/TOGO SPECIALIST/HOST
Olive Garden
12.2018 - 04.2020
DIPLOMA - GRAPHIC DESIGN
South Tech Academy High School
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