Aalycia Dorsey
Atlanta,GA
Summary
Motivated and eager to contribute to business success. Working towards a fulfilling career in the world of music. Focused on customer satisfaction and team productivity. Resourceful, innovative, and committed to work given. An accomplished Podcast Administrative Specialist at Georgia State University, adept in digital and analog mixing and enhancing storytelling through sound. Excelled in collaboration and communication, elevating team performance and customer satisfaction at Tumi. Proven track record in audio post-production and customer service, leveraging emerging technologies for competitive advantage.
Overview
8
8
years of professional experience
Work History
Podcast Producer
Georgia State University
Atlanta , GA
2024.01 - Current
- Managed ever aspect of the podcast editing process.
- Advised clients on best practices for recording high-quality audio remotely or on-location settings based on their specific needs.
- Enhanced Sound Quality for Recording for smoothness
- Finalized each podcast episode for publication
Associate Manager
Tumi
Alpharetta , GA
2023.04 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Enhanced team productivity by implementing efficient project management strategies.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Team Member
State Farm Arena/Atlanta Hawks
Atlanta , GA
2022.03 - 2023.10
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Resolved issues quickly to maintain productivity goals.
- Maintained a productive, efficient approach to all tasks.
- Maintained customer satisfaction by double-checking back with customers about their experience.
Customer Service Guide
Patagonia
Buckhead , GA
2022.10 - 2023.04
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to team success by consistently meeting and exceeding performance metrics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Assistant Manager
Rue21
LaGrange , GA
2020.11 - 2022.03
- Met with sales leadership to provide detailed reporting on overall team performance
- Engaged with team members, management, and customers to boost company productivity and morale
- Established and communicated key performance metrics and expectations to optimize sales, visual merchandising, and loss prevention
- Evaluated employee performance and mentored underperforming staff with service-focused initiatives
- Analyzed productivity reports managing overall performance
- Monitored sales call to identify and act on strengths and weaknesses in sales techniques, technical accuracy, and company policies
- Oversaw sales team productivity and results to attain revenue goals and performance targets.
Team Member
Tropical Smoothie Cafe
Evans , GA
2019.05 - 2019.07
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Prepared and cooked food orders for customers by noting customizations and portion sizes
- Maintained a productive, efficient approach to all tasks
- Quickly adapted to plans and adjusted equipment to maintain high standards of functionality and safety
Concession Stand Worker (Volunteer)
Bank Of America Stadium
Charlotte , NC
2016.11 - 2016.11
- Helped with the preparation and serving of food/beverages at Bank of America Stadium.
Education
Bachelor Of Music - Music Technology
Georgia State University
Atlanta, GA05.2024
Bachelor of Arts - Music Technology/Compostion
LaGrange College
Lagrange, GA05.2022
High School Diploma -
Grovetown High School
05.2020
Skills
- Business Development
- Audio/Music production
- Customer Service
- Active Listening
- Problem Solving
- Pro tools
- Digital and Analog mixing
Affiliations
Member, National Honor's Society. Member, Beta Club. Member, National Spanish Honor's Society. Member, National Music Honor's Society (Tri-M). Member, National Social Studies Society (Rho Kappa)
Timeline
Podcast Producer
Georgia State University
2024.01 - Current
Associate Manager
Tumi
2023.04 - Current
Customer Service Guide
Patagonia
2022.10 - 2023.04
Team Member
State Farm Arena/Atlanta Hawks
2022.03 - 2023.10
Assistant Manager
Rue21
2020.11 - 2022.03
Team Member
Tropical Smoothie Cafe
2019.05 - 2019.07
Concession Stand Worker (Volunteer)
Bank Of America Stadium
2016.11 - 2016.11
Bachelor Of Music - Music Technology
Georgia State University
Bachelor of Arts - Music Technology/Compostion
LaGrange College
High School Diploma -
Grovetown High School
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