Aalyiah Norris
Fairfax,VA
Summary
Dynamic sales professional with a proven track record at DARCARS Honda of Fairfax, excelling in relationship building and suggestive selling. Skilled in sales presentations and guest engagement, consistently delivering exceptional customer service. Demonstrates strong work ethic and active listening, driving sales growth and customer satisfaction. Expert in multitasking and organization, committed to achieving and surpassing sales goals.
Overview
6
6
years of professional experience
Work History
Car Salesperson
DARCARS Honda of Fairfax
Fairfax, VA
09.2024 - 01.2025
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Explained differences between models to clients, comparing and discussing capabilities and features. Also took the customers on test drives in the local area.
- Responded to customer inquiries via phone or email promptly and professionally.
- Researched competitive pricing information from other dealerships in order to remain competitive within the market.
- Provided excellent customer service throughout entire transaction process from initial contact until completion of sale.
- Followed up with previous customers through surveys or emails seeking feedback on service provided.
Server
Coastal Flats Restaurant
Fairfax, VA
02.2024 - 09.2025
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Server
PF Changs Restaurant
Fairfax, VA
08.2023 - 02.2024
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Crew Member
Chipotle
Fairfax, VA
06.2021 - 05.2023
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Answered customer questions and took orders.
- Wiped down tables and equipment, swept and refilled stock.
- Resolved customer complaints in a professional manner.
- Restocked supplies, removed trash and cleaned areas.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Private Dog Sitter
Lisa Johnson
Fairfax, VA
05.2019 - 07.2020
- Offered animals ample exercise opportunities through walks and play activities.
- Fed animals twice daily and refilled water dish frequently with fresh supply.
- Noted unusual behavior in logs and contacted owners immediately regarding health-related issues.
- Walked dogs at appropriate pace for breed, age and abilities to offer endurance-building jogs for athletic dogs and gentler walks for smaller, special needs or geriatric dogs.
- Disposed of animal waste and droppings and performed animal cleaning tasks when appropriate.
Education
Some College (No Degree) - Business And Managerial Economics
Northern Virginia Community College
Annandale, VASkills
- Positive and Professional
- Strong Work Ethic
- Sales presentations
- Follow-up skills
- Relationship building
- Goal oriented
- Competitive
- Sales and marketing
- Suggestive Selling
- Guest Engagement
- Collaboration and Teamwork\
- Multitasking and Organization
- Cash Handling
- Store Opening and Closing
Timeline
Car Salesperson
DARCARS Honda of Fairfax
09.2024 - 01.2025
Server
Coastal Flats Restaurant
02.2024 - 09.2025
Server
PF Changs Restaurant
08.2023 - 02.2024
Crew Member
Chipotle
06.2021 - 05.2023
Private Dog Sitter
Lisa Johnson
05.2019 - 07.2020
Some College (No Degree) - Business And Managerial Economics
Northern Virginia Community College
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