Aalyiah William
Dorchester,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Alliance Ground International
Boston, Massachusetts
12.2024 - Current
- Greeted passengers and provided assistance with check-in procedures.
- Assisted in boarding procedures to ensure timely departures.
- Collaborated with team members to maintain operational efficiency at the airport.
- Checked in passengers, assigned seats, and issued boarding passes.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
Retail Sales Associate
Macy's
Boston, Massachusetts
01.2024 - 08.2024
- Assisted customers in selecting merchandise and provided personalized recommendations.
- Maintained organized sales floor and ensured product displays were visually appealing.
- Collaborated with team members to restock shelves and manage inventory levels.
- Completed transactions in an efficient manner while providing excellent customer service.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
Retail Sales Associate
Tj Maxx
Boston, Massachusetts
01.2023 - 07.2023
- Responded to customer inquiries and resolved issues promptly and professionally.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Answered store and merchandise questions and led customers to wanted items.
Cashier
CVS
Boston, Massachusetts
05.2022 - 11.2022
- Processed customer transactions accurately and efficiently at a busy retail location.
- Maintained cleanliness and organization of checkout area to ensure a pleasant shopping experience.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Answered customer questions and provided store information.
Education
High School Diploma -
Boston Day And Evening Academy
BostonSkills
- Team collaboration
- Attention to detail
- Problem solving
- Customer service
- Cash handling
- Effective communication
- Checking in passengers
- Boarding gate procedures
- Public announcements
- Strong organization
Languages
English
Full Professional
Spanish
Full Professional
Certification
Jet Bridge Certified
Timeline
Passenger Service Agent
Alliance Ground International
12.2024 - Current
Retail Sales Associate
Macy's
01.2024 - 08.2024
Retail Sales Associate
Tj Maxx
01.2023 - 07.2023
Cashier
CVS
05.2022 - 11.2022
High School Diploma -
Boston Day And Evening Academy