Aanda Coleman
North Richland Hills
Summary
Customer service specialist with 6 years of experience, excelling in remote environments to enhance customer satisfaction and retention. Skilled in communication, active listening, and problem-solving, effectively utilizing CRM tools to drive service improvements. Dedicated to quality service delivery and collaboration with cross-functional teams, aiming to further enhance customer engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Order Fulfillment Associate
FedEx
Keller
04.2025 - Current
- Processed customer orders efficiently and accurately for timely delivery.
- Operated warehouse equipment to move and organize packages safely.
- Coordinated with team members to ensure smooth workflow during peak hours.
Production Worker
Salcomp
Arlington
09.2024 - 01.2025
- Operated forklift to move materials and finished products within warehouse.
- Measured and weighed items to meet quality standards and prevent waste.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Ensured proper labeling of completed products before shipping out.
- Verified accuracy of finished products against work orders or blueprints.
- Used daily system logs to document production information, discussing issues with management.
- Analyzed work orders to determine materials needed for each production batch.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Inspected product quality prior to packaging and shipment.
- Assisted in setting up production lines for manufacturing processes.
- Utilized computer software programs to record details related to production process.
- Reported any issues to supervisor immediately for resolution.
- Attended regular training sessions to increase machine operating skills.
- Cleaned up work area at end of shift to maintain safe working environment.
- Identified defective parts or components and removed them from production line.
- Troubleshot technical issues that arose during assembly process.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Followed safety protocols while operating machines and equipment.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Worked with cross-functional teams to achieve goals.
Customer service specialist
Teleperformance
05.2023 - 03.2024
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Improved customer service wait times to mitigate complaints.
- Answered incoming customer inquiries regarding product and service information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Addressed customer questions and concerns regarding products and services.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Warehouse Associate (Shipping/Receiving)
Smart Start Usa
Grapevine
01.2019 - 08.2021
- Managed inventory and shipments, ensuring timely delivery and accuracy.
- Improved warehouse efficiency, reducing errors and delays in order processing.
- Collaborated with team to streamline receiving processes, enhancing workflow.
- Utilized problem-solving skills to address logistical challenges effectively.
- Contributed to a safer work environment by adhering to safety protocols.
- Managed accurate inventory tracking for inbound and outbound shipments, maintaining precise documentation while reducing processing errors.
- Coordinated with transportation teams and suppliers to ensure smooth receiving operations and maintain efficient supply chain flow.
Education
High School Diploma -
Richard Milburns Academy
Fort WorthSkills
- Active Listening
- Technical Support
- Typing
- Problem Solving
- Communication
- Adaptability
- Customer Service
- Documentation
- Customer Engagement
- Service Improvement
- Issue Resolution
- Process Optimization
- Quality inspection
- Production documentation
- Inventory management
- Safety compliance
- Team collaboration
- Machine operation
- Time management
- Multitasking Abilities
- Workflow optimization
- Detail orientation
- Defects identification
- Order processing
- Quality assurance
Languages
English
Timeline
Order Fulfillment Associate
FedEx
04.2025 - Current
Production Worker
Salcomp
09.2024 - 01.2025
Customer service specialist
Teleperformance
05.2023 - 03.2024
Warehouse Associate (Shipping/Receiving)
Smart Start Usa
01.2019 - 08.2021
High School Diploma -
Richard Milburns Academy