Aanika Dutra
Los Lunas
Summary
Reliable professional recognized by peers for my effective time management and organizational skills. Obtained Guard Card License level 1, arc flash certification, first aid certification, and CPR certification. I've been asked to step up for multiple supervisor rolls in my current job at MOLPS (which has led me to the Security Operations Center), and asked to step up in past jobs leading me to become a shift manager at Mcdonalds. Other offers have been declined as I wish to grow my experience elsewhere.
Overview
5
5
years of professional experience
Work History
Security Operations Center Technician
Metro One Loss Prevention Services
Los Lunas, NM
09.2024 - Current
- Monitored security camera feeds to detect and respond to potential threats.
- Conducted routine inspections of facilities to ensure compliance with safety regulations.
- Collaborated with law enforcement during incident investigations for accurate reporting.
- Implemented security protocols that enhanced response times during emergencies.
- Led security team in real-time threat assessments, coordinating responses effectively.
- Managed vendor relationships to ensure timely delivery of essential security software updates and patches.
Security Officer
Metro One Loss Prevention Services
Los Lunas, NM
09.2024 - Current
- Monitored security systems and conducted regular patrols to ensure safety and compliance.
- Responded to alarms and incidents, coordinating with emergency services as needed.
- Prepared detailed reports on daily activities and irregularities for management review.
- Trained new security personnel on protocols, procedures, and customer service standards.
- Conducted risk assessments to identify vulnerabilities within the premises and proposed solutions.
Security officer
Allied Universal
Los Lunas, New Mexico
02.2023 - Current
- Patrol and monitoring premises regularly, including indoor and outdoor areas
- Maintaining a visible presence to deter illegal and inappropriate actions
- Responding to alarms and investigating disturbances
- Complete thorough reports of any incidents or irregularities
- Enforce company policies and regulations
- Provide assistance and direction to visitors and employees as required
- Ensure compliance with all safety regulations and protocols
- Conduct regular security drills and trainings
- Collaborate with law enforcement agencies as needed
Shift manager
McDonald's
Los lunas, New Mexico
08.2021 - 01.2023
- Oversee the daily operations during assigned shifts
- Ensure customer satisfaction by providing prompt and courteous service
- Handled customer inquiries, complaints, and resolved issues in a timely manner
- Train, motivate, and supervise staff members
- Maintained inventory and other supplies as needed
- Implemented and enforced company policies and procedures
- Monitored and improved the overall cleanliness and organization of the establishment
Education
No Degree -
The University of New Mexico-Valencia Campus
Los Lunas, New MexicoHigh School Diploma -
Los Lunas High School
Los Lunas, NMSkills
- Shift management - Experienced
- Professionalism and Ethics - Expert
- Customer Service - Expert
- Conflict Resolution - Experienced
- Emergency Response - Skillful
- Technical Prowess in Network Monitoring - Skillful
Timeline
Security Operations Center Technician
Metro One Loss Prevention Services
09.2024 - Current
Security Officer
Metro One Loss Prevention Services
09.2024 - Current
Security officer
Allied Universal
02.2023 - Current
Shift manager
McDonald's
08.2021 - 01.2023
No Degree -
The University of New Mexico-Valencia Campus
High School Diploma -
Los Lunas High School