Isaac Guzman-Caute

Security Operations Specialist. ||High-Tech and Data Center Security

Experienced security professional with a proven track record supporting high-tech companies, including Sony, WAYVE AI, and Vantage Data Centers. Skilled in managing comprehensive surveillance systems and overseeing security operations to protect people, assets, and facilities. Adept at incident response coordination and the implementation of security protocols in fast-paced, mission-critical environments.

Core Competencies:

• Surveillance system management and monitoring
• Incident response and emergency coordination
• Access control and IDF room safety oversight
• Security compliance and customer service excellence
• Proficient in leading CCTV and security systems: CCure, GeneTech, Alta-Avigilon, and Milestone.
• Expertise in data center security protocols and badging systems

Proactive, detail-oriented, and committed to maintaining a secure and compliant environment while delivering professional service to internal and external stakeholders.

Maintenance Technician / Event Security Officer, Company/Organization Name — Location, Dates of Employment.

Technical and Maintenance Responsibilities:

• Replaced defective mechanical components, including bearings, seals, gears, and valves, to restore equipment functionality.
• Performed electrical repairs on motors, lighting systems, and other critical components to minimize downtime.
• Supported production teams by diagnosing and troubleshooting machine malfunctions in real time.
• Assisted in the installation and setup of new machinery and equipment to meet operational requirements.

Event Security and Crowd Management:

• Managed access control for high-profile events, ensuring orderly entry, safety, and regulatory compliance for large crowds.
• Acted as the primary point of contact for security-related inquiries, leveraging SOC communication tools to maintain situational awareness, and coordinate response efforts.
• Conducted thorough security screenings of attendees, staff, and vendors to uphold safety standards.
• Provided guidance on crowd control strategies, facilitating smooth movement, and minimizing risks during events.
• Intervened in potentially volatile situations, using de-escalation techniques to resolve conflicts between guests and staff.
• Performed post-event facility inspections to identify and report damages caused by attendees, or vendors.

Security Officer, Hilton Luxury Hotel & The 88 High-End Residence.

• Conducted regular mobile patrols and surveillance to ensure the safety and security of high-end residential and hospitality properties.
• Monitored CCTV and integrated security systems to detect and respond to incidents promptly.
• Collaborated with local law enforcement and on-site security teams to address and resolve real-time security concerns.
• Applied Security Operations Center (SOC) protocols and standard operating procedures for emergency response and incident escalation.
• Managed interactions with transients using effective de-escalation techniques to maintain a safe, respectful environment.
• Provided security coverage for high-profile events, including concerts and sporting events, ensuring crowd control, access management, and public safety.
• Delivered professional and discreet customer service while maintaining strict adherence to property security policies and guest confidentiality.