Kelvin Marfo
The Bronx,NY
Summary
Dynamic student seeking full-time employment with availability for weekend and evening shifts. Experienced in sales, customer service, and security, with a proven track record in communication, negotiation, and delivering exceptional service. Skilled in leveraging product knowledge to enhance customer satisfaction, loyalty, and drive revenue growth. Strong leadership abilities, proficient in training, managing, and mentoring teams to achieve organizational success."
Overview
5
5
years of professional experience
Work History
Security Operations Center Technician
Allied Universal Security Services
White Plains, NY
10.2021 - 07.2023
- Developed processes for responding to cyber threats in a timely manner.
- Researched current trends in malware analysis techniques and applied them accordingly when investigating potential intrusions into corporate networks.
- Provided critical after-hours support during emergency events or high-risk periods.
- Maintained detailed documentation related to incident investigations for future reference or legal purposes.
- Reduced false alarms through effective communication and refining alert criteria.
- Provided critical after-hours support during emergency events or high-risk periods.
Security Driver
Allied Universal Security Services
Manhattan, , NY
06.2021 - 11.2022
- Conducted regular patrols to ensure the safety and security of assigned premises.
- Completed incident reports accurately and promptly, contributing to improved security protocols.
- Determined the quickest and safest routes for delivery through effective planning and organizational skills.
- Managed challenging road conditions to maintain passenger safety at all times.
- Filled out load paperwork and DOT-mandated log books.
- Performed daily security checks of vehicles, ensuring they were in proper working order.
Customer Service Representative
Staples
Scarsdale, NY
02.2018 - 08.2019
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated equipment and machinery according to safety guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained a high level of professionalism when dealing with difficult customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
BBA - Business Administration
05-2026
Skills
- Customer Retention
- Business continuity planning
- Security Awareness Training
- Active Listening
- Problem-Solving
- CCTV Monitoring
- Document Management
- Excellent organizational skills and attention to detail
- Ability to work independently
- Good interpersonal skills
- Excellent time management and multitasking abilities
- Team leadership
- Sales expertise
Languages
Twi
Native/ Bilingual
Additional Skills
- Proficient in Microsoft Office (Word, Excel, Power Point) and Final Cut-Pro
Timeline
Security Operations Center Technician - Allied Universal Security Services
10.2021 - 07.2023
Security Driver - Allied Universal Security Services
06.2021 - 11.2022
Customer Service Representative - Staples
02.2018 - 08.2019
SUNY College of Technology At Delhi - BBA, Business Administration
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