David Ussery
Marietta,GA
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Proactive and goal-oriented professional known for personable attitude, reliability, adaptability and excellent problem solving skills. Dedicated to personal growth with a swift capacity to learn and apply new skills, benefiting not only myself but any team I am a part of. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Security Operations Center Technician
EyeQ Monitoring
Marietta, GA
11.2023 - 11.2025
- Monitored security feeds to identify and respond to potential threats in real-time.
- Conducted regular system checks to ensure optimal performance of surveillance equipment.
- Collaborated with team members to enhance incident response protocols and procedures.
- Analyzed security incidents and prepared detailed reports for management review.
- Responded promptly to alarms and alerts, coordinating appropriate responses with local authorities.
- Performed risk analyses to identify appropriate security countermeasures.
- Conducted security audits to identify vulnerabilities.
Park Supervisor
Big Air Trampoline Park
Dallas, GA
11.2021 - 11.2023
- Supervised daily operations to ensure safety and compliance with park policies
- Coordinated special events, enhancing guest engagement and satisfaction
- Monitored equipment usage, ensuring optimal performance and safety standards
- Established clear communication channels between staff members to improve teamwork and collaboration within the department.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
Fresh Food Associate
Walmart
Palatka, FL
08.2019 - 08.2021
- Managed inventory levels for fresh food products, ensuring optimal stock availability.
- Monitored product freshness and quality, removing expired items promptly.
- Implemented process improvements that increased efficiency in product stocking.
- Categorized items properly on shelves to facilitate easy navigation for customers while shopping.
- Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
- Conducted regular inventory checks, identifying discrepancies and replenishing stock as needed.
- Assisted customers with their inquiries, offering personalized recommendations for optimal service experience.
- Promoted positive relationships among coworkers by fostering open communication channels within the team.
- Verified deliveries against invoices to complete shortage and overage reports.
- Collaborated with team members to complete daily tasks efficiently and effectively.
Grocery Store Associate
Publix
Palatka, FL
09.2017 - 07.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Stocked shelves and organized displays to maintain store appearance and accessibility.
- Assisted customers with locating items and answering questions, resulting in a positive shopping experience.
- Increased work efficiency by assisting colleagues during busy periods or covering shifts when needed, promoting teamwork within the workplace.
- Enhanced store cleanliness and organization by regularly stocking shelves, rotating products, and maintaining displays.
- Contributed to a positive work environment by maintaining a professional demeanor and supporting co-workers in achieving team goals.
- Participated in ongoing training sessions to remain current on company policies, procedures, and product information for better job performance.
- Removed trash, swept, and mopped floors for professional appearance.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Pleasantly greeted customers and provided prompt and courteous service.
- Retrieved items for customers and verified prices.
Education
High School Diploma -
Palatka High School
Palatka, FL05-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Follow-up skills
- Prioritization
- De-escalation techniques
- Building rapport
- Product and service solutions
- Stock management
- Warehousing functions
- Goal oriented approach
- Friendly, positive attitude
Timeline
Security Operations Center Technician
EyeQ Monitoring
11.2023 - 11.2025
Park Supervisor
Big Air Trampoline Park
11.2021 - 11.2023
Fresh Food Associate
Walmart
08.2019 - 08.2021
Grocery Store Associate
Publix
09.2017 - 07.2019
High School Diploma -
Palatka High School