Aaniyah Watts
Newport,VA
Summary
Dynamic Assistant Store Manager with expertise in customer service and issue resolution. Proven ability to enhance shopping experiences and manage inventory effectively, driving team success and customer loyalty.
Overview
1
1
year of professional experience
Work History
Assistant Store Manager
Lids Hat World
Newport, VA
01.2026 - Current
- Assisted in daily store operations, ensuring smooth customer interactions and product availability.
- Maintained inventory accuracy through regular stock audits and efficient organization strategies.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Monitored sales floor activities to ensure adherence to company policies and service excellence standards.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Front of House Team Member
Chick-fil-A
Newport, VA
07.2025 - 02.2026
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated point-of-sale system efficiently, processing orders with accuracy and speed.
- Assisted team members in maintaining cleanliness and organization of front-of-house area.
- Adapted quickly to changing customer needs, demonstrating flexibility during peak hours.
- Engaged with customers to promote loyalty program, enhancing guest retention efforts.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
Education
High School Diploma -
Woodside High
Newport, VASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store opening and closing
- Attention to detail
- Stock management
- Store operations
- POS systems
- Upselling and cross selling
- Issue resolution
Languages
Spanish
Limited Working
Timeline
Assistant Store Manager
Lids Hat World
01.2026 - Current
Front of House Team Member
Chick-fil-A
07.2025 - 02.2026
High School Diploma -
Woodside High