Aansa Nazir

• Lead a team of people leaders- sales and cx managers, Omni operation managers and style merchandise managers. Coach, train and develop skills and strategy to drive customer experience, selling, merchandise and operational processes.
• Analyze store’s business in order to strategize and deliver results, implement actions around 5p strategy to deliver key KPI’s.
• Drive and exceed sales plan by leading Macy’s initiatives through coaching, feedback and recognition while elevating accountability and efficiency.
• Develop strategies and appropriately plan/ execute workload for pricing, signing, OYS execution and event execution.
• Lead customer experience culture in the store by active supervision, role model customer obsessed behaviors and inspire in-store team to provide a friendly and helpful shopping experience.
• Develop people leader and hourly colleague talent. Create development plans for high potential leaders and address performance issues in a timely manner.
• Interview, hire, train, coach and develop team to deliver best in class results and make customer and colleague centric decisions.

• Inspire Fashion and Style through compelling merchandise presentation and visual statements.
• Drive sales and profit results by leading and developing strategies and appropriately planning/executing workload on the following: pricing, signing, visual, merchandise and event execution.
• Train and develop the Customer Experience Manager and hourly colleagues on merchandise placement, execution and style, including visual elements.
• Communicate and collaborate to support receipt flow, placement, and stockroom management.
• Analyze merchandising reports to review business results and develop appropriate strategies to capitalize on business strengths and impact deficiencies.

• Facilitate effective workload planning process to accomplish tasks and plan appropriate time for merchandise and visual presentations to support the customer experience.
  
• Manage merchandise flow, incoming receipts and reverse logistics activities to accurately plan staffing/schedules; drive Supply Chain initiatives in-store.
• Drive Customer Experience KPI, such as Omni Customer Experience score and Omni Demand metrics.

• Build a productive, enthusiastic team that’s ready and eager to engage with customers and create memorable experiences.
• Exceed sales plan by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency.
• Manage selling support, support all operation including omni, reverse logistics and promotional execution.
• Actively fill open jobs prioritizing internal candidates, evaluate and discipline direct and indirect reports, coach for improvement and performance manage as needed. Interview, hire, train, coach and develop team to meet or exceed performance and behavioral expectations.
• Drive grass root events with planning 6 weeks out and flawless execution for events.
  

• Lead customer service in the store. Ensure colleagues engage with customer and provide a friendly and easy to shop environment.
• Drive and exceed sales goals by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency.
• Plan and execute events and community outreach.
• Conduct ongoing Talent Analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
• Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.

Built a culture of hospitality through people genuinely caring for each other and customers. Drove sales by fostering a customer-centric selling culture.

Developed team through coaching, follow-up, and recognition.

Ensured adherence to weekly business reviews, supporting action plans to address deficiencies.

Identified business-driving opportunities to enhance performance.

Managed execution of merchandise presentation, sales events, pricing, and signing standards.

Coached leadership team to achieve Colleague Star Reward goals, emphasizing program benefits.

Maintained high standards of customer readiness with a clean and organized store environment.

Fostered an environment of acceptance and respect for colleagues and customers.