Aaran R. Bourn
Oklahoma City,OK
Summary
Motivated and dedicated to building a strong professional reputation within the Information Technology industry. Proficient in a variety of software and hardware technologies across diverse environments. Passionate about acquiring new knowledge and continuously expanding my certifications and education to stay current with emerging developments in the field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Field Support Technician II
Love's Travel Stops
05.2019 - Current
- Report to various remote job sites nationwide to install different types of hardware. Examples include pulling data cables, installing rack-mounted servers, and setting up workstation endpoints such as tablets and other hardware components as required. Collaborate with Help Desk personnel to troubleshoot issues on both existing and newly installed equipment.
IT Fuel Specialist
Love's Travel Stops
09.2021 - 01.2022
- Address multiple IT Fuel-related issues. For example: Coordinate with help desk and store personnel to resolve fuel system problems promptly. Provide timely and detailed support to ensure fuel systems are operational within two hours of issue reporting. Assist with troubleshooting fuel systems remotely and collaborate with on-site technicians to upload necessary data and reset the fuel systems as needed.
Software Support Specialists
Daily AI CRM
01.2021 - 01.2022
- Respond to incoming customer inquiries and manage both new and existing support tickets. Escalate support tickets to engineering teams as necessary, while keeping customers informed with timely updates. Keep the support knowledge base and training documents current and well-organized, and share any updated support information with all team members.
Installation Technician
Automated Integrated Systems
03.2019 - 05.2019
- Reported to various locations and installed miscellaneous automation, networking, and security hardware. Pull cabling to device locations while ensuring a tidy work area to meet required inspections. Collaborate on security access panels, access readers, camera systems, and various security devices for business clients, following company automation standards and security protocols.
Education
Associate in Applied Science (AAS) -
Oklahoma State University
High school diploma - undefined
Edmond Santa Fe High School
05.2006
Skills
Software
HubSpot, Salesforce, Bomgar, Remote support software, Meraki Dashboard, Microsoft Office, Windows 7, Linux, Drake Software, Sage Business Works, and QuickBooks, Network configuration software
Hardware
Consumer PC hardware, access & security panels, security cameras, network panels, and network cabling (CAT5/6), Network Rack, Network Switches, Network Routers, Wireless Access points, Wireless network bridges
Certification
- Comp TIA Fundamentals - COMP001021231241
Timeline
IT Fuel Specialist
Love's Travel Stops
09.2021 - 01.2022
Software Support Specialists
Daily AI CRM
01.2021 - 01.2022
IT Field Support Technician II
Love's Travel Stops
05.2019 - Current
Installation Technician
Automated Integrated Systems
03.2019 - 05.2019
High school diploma - undefined
Edmond Santa Fe High School
Associate in Applied Science (AAS) -
Oklahoma State University
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