Aaren Haupt
Williamsport,MD
Summary
Compassionate veterinary receptionist with background in managing busy clinic environments while providing top-notch customer service to pet owners and maintaining efficient office operations. Strengths include communication skills, organizational abilities, and knowledge about animal care. Have contributed to improving client satisfaction rates through exceptional service delivery and problem resolution. Experienced in scheduling appointments, updating pet records, answering client inquiries, and assisting veterinarians with non-medical tasks.
Overview
7
7
years of professional experience
Work History
Technician & CSR
Mountain View Animal Emergency
Hagerstown, MD
05.2022 - Current
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Dispensed prescription medications upon request from veterinarians.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Provided customer service support to customers over the phone and by email.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Maintained records of customer interactions, transactions, comments and complaints.
- Identified customer needs and provided appropriate solutions.
Manager
Bella's Bites
Hagerstown, MD
08.2017 - 05.2022
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Education
Associate of Science - Veterinary Technology
Vet Tech Institute
Pittsburgh, PA12-2013
Skills
- Customer Service
Timeline
Technician & CSR
Mountain View Animal Emergency
05.2022 - Current
Manager
Bella's Bites
08.2017 - 05.2022
Associate of Science - Veterinary Technology
Vet Tech Institute
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