Mary Gardner
Kingman,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Veterinary Technician
Mountain View Animal Hospital
09.2022 - 10.2023
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Restrained animals to protect veterinarians from potential harm.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on nutrition, preventive health and other animal care.
Barista Manager
Beale St. Brews
11.2016 - 11.2019
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Increased employee retention by implementing effective training programs and fostering a positive work culture.
- Streamlined daily operations through efficient scheduling, inventory management, and cost control measures.
- Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
- Ensured smooth transitions during shift changes with clear communication and thorough handover procedures.
- Collaborated with other managers to develop best practices for store operations and employee development.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
- Managed vendor relationships to ensure timely delivery of supplies while minimizing costs through competitive pricing negotiations.
Aquatics Manager
Petco
05.2012 - 10.2016
- Maintained cleanliness and hygiene in animal housing areas, reducing the risk of disease and infections.
- Collaborated with colleagues on research projects involving animal husbandry techniques, contributing to advancements in the field.
- Trained new employees in proper handling techniques, resulting in a safer work environment for both staff and animals.
- Developed detailed records of each animal''s medical history, facilitating effective treatment plans when necessary.
- Provided exceptional care for injured animals through close observation, wound management, and rehabilitation exercises.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Sandwich Artist
SUBWAY®Restaurants
06.2010 - 06.2012
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
Education
Certified Veterinary Assistant -
Mohave Community College
Kingman, AZHigh School Diploma -
Kingman High School
Kingman, AZ05.2012
Skills
- Surgical Assistance
- Nail Trimming
- Medical History Collection
- Anal Sac Expression
- Vital Signs
- General Anesthesia Monitoring
Timeline
Veterinary Technician
Mountain View Animal Hospital
09.2022 - 10.2023
Barista Manager
Beale St. Brews
11.2016 - 11.2019
Aquatics Manager
Petco
05.2012 - 10.2016
Sandwich Artist
SUBWAY®Restaurants
06.2010 - 06.2012
Certified Veterinary Assistant -
Mohave Community College
High School Diploma -
Kingman High School
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