Aarice Dumas
Houston,Texas
Summary
Customer Service Advocate with extensive experience in technical support and complaint resolution. Expert in streamlining order management and enhancing customer education. Skilled in communication and team collaboration, consistently improving service quality and addressing customer issues effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Advocate
Elevance Health
Houston, TX
2022.04 - Current
- Assisted customers with inquiries and product selections.
- Managed customer orders and processed returns, ensuring timely resolution for customer satisfaction.
- Resolved complaints through effective communication and problem-solving.
- Collaborated with team members to enhance service quality, leading to improved customer experiences.
- Educated customers about product features and promotions effectively.
- Monitored service trends to pinpoint improvement areas, contributing to overall service enhancements.
Technical Support
Asurion
Houston , TX
2020.03 - 2022.04
- Provided technical support to production staff.
- Provided technical support for ongoing projects, facilitating effective troubleshooting and issue resolution.
- Provided technical support on database-related issues, ensuring minimal disruption to operations.
- Provided technical support during execution phase of international projects, aiding project success through timely assistance.
- Provided technical support for software implementation projects.
- Provided technical support during live demonstrations when needed.
- Provided technical support when required during troubleshooting activities.
Student Loan Advisor
Nelnet
Omaha, NE
2018.01 - 2020.03
- Facilitated borrower understanding of student loan options and repayment plans, enhancing informed decision-making.
- Informed clients about loan forgiveness programs and eligibility requirements, empowering them to maximize benefits.
- Analyzed borrower financial information to recommend suitable repayment strategies.
- Navigated clients through loan application process and documentation submission, ensuring compliance and timely approvals.
- Collaborated with team members to streamline customer service processes and workflows.
- Responded to inquiries via phone, email, and chat promptly and professionally.
- Maintained up-to-date knowledge of federal student loan policies and regulations.
Education
High School Diploma -
Omaha North High School
Omaha, NE2008-05
Some College (No Degree) -
Creighton University
Omaha, NE2026-03
Skills
- Customer service
- Technical support
- Transaction processing
- Data entry accuracy
- Appointment scheduling
- Product knowledge
- Customer retention
- Data analysis
- Time management
- Team collaboration
- Problem solving
- Conflict resolution
- Communication skills
Affiliations
Volunteer, The Food Bank
Timeline
Customer Service Advocate
Elevance Health
2022.04 - Current
Technical Support
Asurion
2020.03 - 2022.04
Student Loan Advisor
Nelnet
2018.01 - 2020.03
High School Diploma -
Omaha North High School
Some College (No Degree) -
Creighton University