Aarika Harding-Lister
Iowa Falls,IA
Summary
Dynamic Customer Service Representative with proven success at Culligan Water Conditioning Service, adept at enhancing customer relationships and driving sales support. Skilled in data entry and problem resolution, I excel in fast-paced environments, consistently achieving high customer satisfaction and retention rates through effective communication and a high-energy attitude. I possess a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Culligan Water Conditioning Service
Iowa Falls, IA
08.2024 - Current
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Supported sales team members to drive growth and development.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Developed strong customer relationships to encourage repeat business.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Strengthened customer retention by offering discount options.
- Collected deposits or payments and arranged for billing.
- Identified opportunities for upselling additional products or services based on customer needs.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Machine Operator/Warehouse Forklift Operator
Huhtamaki
DeSoto, KS
01.2024 - 08.2024
- Monitored process units and quality control testing performance for plant processes and water quality sampling.
- Troubleshoot malfunctions in equipment or processes.
- Collaborate with other departments when necessary for successful completion of projects.
- Documented daily production data, and submitted accurate time logs to keep management up to date.
- Keep detailed reports of maintenance activities performed on machinery.
- Load raw materials into machines according to specified measurements.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Inspected lifts before use to prevent damage to goods.
- Reported safety and quality issues to management.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
Cashier
Hobby Lobby
Natchitoches, LA
05.2023 - 11.2023
- Answered customer inquiries regarding store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Welcomed customers, offering assistance to help find store items.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Conducted price checks for special orders or discounts as requested by customers.
- Counted and balanced cashier drawers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Stocked shelves with merchandise when needed.
- Greeted customers promptly and responded to questions.
Education
Biology - Biomedical Sciences
Northwestern State University of Louisiana
Natchitoches, LA05-2023
Associate of Arts - Liberal Arts And Sciences
Coffeyville Community College
Coffeyville, KS05-2020
Skills
- Data entry
- Quality control
- Inventory management
- Customer relationship management
- Sales support
- Employee training
- Problem resolution
- Effective communication
- Team collaboration
- Time management
- Attention to detail
- Stress management
- Typing proficiency
- Phone etiquette
- Customer service excellence
- Multitasking and prioritization
- Product knowledge
- Call management
- Issue and complaint resolution
- Product sales
- Administrative support
- Sales transactions
- Punctuality and reliability
- Cash handling
- High-energy attitude
Timeline
Customer Service Representative
Culligan Water Conditioning Service
08.2024 - Current
Machine Operator/Warehouse Forklift Operator
Huhtamaki
01.2024 - 08.2024
Cashier
Hobby Lobby
05.2023 - 11.2023
Biology - Biomedical Sciences
Northwestern State University of Louisiana
Associate of Arts - Liberal Arts And Sciences
Coffeyville Community College
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