AARIKA SPANGLER
Philadelphia,Pennsylvania
Summary
Highly Motivated and results-oriented customer service associate possessing expertise in a team driven, fast paced and goal ordinated work environment. A consummate professional with a superior record of applying critical thinking skills that successfully resolve complex day to day operations. Strong background in all aspects of the customer service industry. Intellectually and competitively equipped to excel in fast-paced and challenging environments.
Overview
8
8
years of professional experience
Work History
Clerical Assistant 2
Department Of Human Services- Norristown State Hos
Norristown, PA
03.2023 - Current
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Composed sensitive, confidential reports and documentation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined office processes by organizing and maintaining efficient filing systems.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Improved office efficiency by troubleshooting technical issues with computers and printers before escalating to IT support when needed.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
Community Manager / Administrative Assistant
ASSOCIA MID Atlantic
King of Prussia, PA
07.2016 - 03.2023
- Manager and Administrator for multiple communities
- All of which were varied in size and years established
- Organized and officiated Monthly Board Meeting and Annual Meetings
- Worked with contractors, builders and various vendors on behalf of the board
- Maintained unsurpassed customer service relationships with homeowners via phone call, emails, letters and in-office and onsite visit
- Daily Administrative duties
- Composed letters and prepped for mailings and Volo Messages
- Processed Architectural or Work Order Request, Delinquency and Legal Processing
- Processed Invoices, reimbursements and Service charges.
Chiropractic Receptionist
Optimum Health Chiropractic
11.2020 - 09.2021
- Maintained unsurpassed customer service relationships with patients
- Answering and returning phone call for current and new patients
- Collecting patient charges, filing, and expediting third-party claims
- Maintain Business office inventory
- Set patients up on traction, Tens unit Muscle Stimulator and ice.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Education
Some College (No Degree) - Animal Science, Animal Business Management
Pennsylvania State University
University Park, PAHigh School Diploma -
WB SAUL HIGH SCHOOL oF ANIMAL
Philadelphia, Pennsylvania06.2005
Skills
- Telephone etiquette
- Technologically savvy
- Relationship building
- Friendly, positive attitude
- Critical thinking
- Team building
- File Organization
- Scheduling and calendar management
- Data Entry
- Microsoft Office
Timeline
Clerical Assistant 2
Department Of Human Services- Norristown State Hos
03.2023 - Current
Chiropractic Receptionist
Optimum Health Chiropractic
11.2020 - 09.2021
Community Manager / Administrative Assistant
ASSOCIA MID Atlantic
07.2016 - 03.2023
Some College (No Degree) - Animal Science, Animal Business Management
Pennsylvania State University
High School Diploma -
WB SAUL HIGH SCHOOL oF ANIMAL