Michelle Harris
Chester,PA
Summary
Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment.
Friendly Sales Associate adept at working in diverse retail and customer service environments. Results-oriented Sales Representative with a track record of revealing and meeting customer needs.Overview
39
39
years of professional experience
Work History
Clerical Assistant 2
County Assistance Office
09.2022 - Current
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
Department Supervisor
Toys R Us
Media, PA
10.2012 - Current
- Promptly resolved all customer requests, questions and complaints.
- Trained all incoming sales team members.
- Supervised a sales force of 15 sales associates.
- Answered customer questions about product availability and shipment times.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Placed special merchandise orders for customers.
Enumerator
Census Bureau
Philadelphia, PA
03.2010 - 08.2010
- Performed initial client assessment and analysis to begin research process.
- Collected personal information from residents
Sales Representative
Murphy Ford
Chester, PA
10.2003 - 09.2008
- Completed daily outbound calls, up to 7 hours per day.
- Worked with various banjs to obtain financing.
- Negotiated prices, terms of sales and service agreements.
- Sales of new and preowned cars and trucks.
Clerk Typist II
Children and Youth Service
Media, PA
03.1986 - 05.2002
- Prepared and distributed payroll for staff
- Composed and drafted all outgoing correspondence and reports for managers.
- Oversaw inventory and office supply purchases.
- Screened all visitors and directed them to the correct employee or office.
- Maintained a clean reception area, including lounge and associated areas.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Typing of client records
- Interacted with various police departments
Education
High School Diploma - undefined
Chester High School
Chester, PA1982
Skills
- Quick learner
- Multi-line phone talent
- Exceptional communication skills
- Customer service-oriented
- Flexible
- Works well under pressure
- Appointment setting
- Payroll
- Filing and data archiving
- Professional phone etiquette
Timeline
Clerical Assistant 2
County Assistance Office
09.2022 - Current
Department Supervisor
Toys R Us
10.2012 - Current
Enumerator
Census Bureau
03.2010 - 08.2010
Sales Representative
Murphy Ford
10.2003 - 09.2008
Clerk Typist II
Children and Youth Service
03.1986 - 05.2002
High School Diploma - undefined
Chester High School
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