AARIN LESTER

• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
• Compiled maintenance and repair requests for submission to IMPAK Solutions and reached out to local contractors for bid proposals.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Prepared specifications, solicited bids, and approved subcontracts for building services.
• Decreased operating costs by20% by implementing cost control procedures.
• Developed, reviewed, and submitted property operating and capital budgets.
• Assessed property, compiled information, and wrote monthly reports regarding findings for submission to Landlord
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Followed up on delinquent tenants and coordinated collection procedures.
• Inspected common areas for cleanliness and notified maintenance of overflowing trash.
• Established strong, professional relationships with tenants by promoting team collaboration and delivering exemplary service.

• Held bottom-line responsibility for end-to-end property management functions of 58 properties, including tenant relations, facility security, maintenance, and oversight of contracted services.
• Maintained proactive focus on sustaining full occupancy levels.
• Interfaced internally and externally with legal and finance departments as well as third-party vendors.

Selected Contributions

• Successfully turned around high delinquency rates by effectively communicating with tenants and improving process for collecting and tracking lease payments.
• Recommended and guided deployment of improved digital filing system to optimize management and accuracy of lease information.
• Earned recognition for recommending new processes for tracking status of lease negotiations and agreements resulting in significant time savings and improved client relations.

• Assisted with improving wide range of property management functions, to include primary focus on interfacing with existing and prospective tenants and delivering top-flight client service.
• Prepared lease and rental agreements, ensuring accuracy and completion.
• Performed office administration and accounting functions, including balancing accounts, collecting and recording rental payments, and data management.
• Communicated with property managers, company leaders, and customers.

Selected Contributions

• Managed 470,940 square feet of "Class A" office space in Galleria Area, assisting in client-specific contracts and services
• Led team and property through changes of ownership and managerial software in use.
• Decreased delinquencies from residents by 70% by implementing Weekly Tenant Check-in Integrated one-page performance appraisal that increased responsiveness and efficiency of customer service team.

• Responsible for managing multiple commercial properties in, consisting of medical, retail, office, and flex suite products.
• Total portfolio consisted of approximately 375,000 square feet of commercial buildings while supporting 60+ Tenants and Owners.

Selected Contributions

• Implemented all aspects of property management including negotiating and administering service contracts; controlling budget costs; approving invoices and maintaining less than 2% cost increase annually.
• Facilitated property maintenance and building improvements by working with municipalities, contractors, and vendors.
• Tenant and Owner advocate for new builds and tenant improvement build-to-suit.
• Decreased operating costs by 30% by implementing cost control procedures.