Aarion Green
Peoria,IL
Summary
Results-driven management professional with extensive experience in operations, quality assurance, and team leadership. Proven ability to optimize performance, improve customer satisfaction, and manage resources effectively. Skilled in strategic planning, employee development, and process improvement to drive organizational success. Recognized for strong communication, problem-solving, and decision-making skills.
Overview
8
8
years of professional experience
Work History
IT Support Specialist
Hyatt
Bloomington, IL
03.2025 - Current
- Diagnosed and resolved technical issues for hardware, software, and network systems.
- Provided training and support to staff on new technologies and system upgrades.
- Implemented IT policies and procedures to enhance operational efficiency across departments.
- Coordinated with vendors to manage service contracts and ensure timely equipment maintenance.
General Manager
Mark Twain Hotel
Peoria, IL
02.2023 - 10.2024
- Directed day-to-day hotel operations, ensuring exceptional guest satisfaction and operational efficiency.
- Managed financial performance through budgeting, expense control, and profitability analysis.
- Promoted and marketed hotel services, successfully attracting hundreds of new customers.
- Oversaw scheduling, payroll, and employee performance to maintain high productivity.
- Built and maintained strong relationships with clients, vendors, and partners to ensure long-term loyalty.
- Hired, trained, and mentored staff to provide top-quality customer service.
Quality Inspector
Morton Industries
Morton, IL
11.2021 - 08.2023
- Conducted detailed inspections to ensure products met quality and compliance standards.
- Implemented corrective actions for nonconforming products, reducing customer complaints and returns.
- Utilized gauges and tools for in-depth product assessments and documentation.
- Identified and addressed defects during quality checks to maintain high production standards.
Material Specialist / Backup Team Lead
Caterpillar
Morton, IL
06.2018 - 06.2020
- Oversaw material flow and inventory control to ensure efficient production operations.
- Assigned workloads and supported team members to achieve performance goals.
- Operated forklifts and material handling equipment to transport and organize goods safely.
- Improved productivity through effective task prioritization and workflow management.
Education
Bachelor of Science - Cybersecurity Technology
Southern Illinois University
Carbondale, IL05-2027
Associate of General Studies - undefined
Illinois Central College
East Peoria, IL05-2024
Skills
- Operations Management
- Customer Service
- Scheduling & Payroll
- Budget Analysis
- Strategic Planning
- Resource Management
- Team Leadership
- Process Improvement
- Quality Assurance
- Problem Solving
- Communication
- Time Management
- Microsoft outlook
- Technical support
- Technical troubleshooting
- Software installation
Timeline
IT Support Specialist
Hyatt
03.2025 - Current
General Manager
Mark Twain Hotel
02.2023 - 10.2024
Quality Inspector
Morton Industries
11.2021 - 08.2023
Material Specialist / Backup Team Lead
Caterpillar
06.2018 - 06.2020
Associate of General Studies - undefined
Illinois Central College
Bachelor of Science - Cybersecurity Technology
Southern Illinois University