AARION MCLEMORE
DAYTON,OH
Summary
Hardworking in customer service, focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Skilled team player with strong background in high demand inquires and call center environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in Sales Force and Yardi with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature. Proficient Account Clerk offering 4 years' experience in Accounts Payable. Successful at reviewing documents, updating records, and maintaining legal compliance with financial regulations.
Overview
7
7
years of professional experience
Work History
ACCOUNT CLERK III
Montgomery County Children Services
DAYTON, OH
10.2023 - Current
- Keeps complex budget accounts and auxiliary records, and performs all necessary computations (e.g., third party reimbursements, federal grants, draw-downs, capital improvements, operational accounts). By use of county and state programs and tools provided performs professional account clerk duties to further the financial goals of the agency. Work includes, but not limited to: preparation of fiscal documentation needed to make payments to various 3rd parties; prepare and process purchase requests and other forms of encumbrances; verify availability of funds; review submissions for payments and reimbursements; enter documentation into various accounting programs for payment processing; review and processing of child care payment requests; processing for payment internal requests for legal documentation; handling social security documentation related to client payments; process any and all other fiscal related documents as assigned.
Performs clerical duties and other related assignments (e.g., types reports and correspondence, files vouchers, opens new vendor files as needed, types vouchers, makes copies of invoices and other clerical documents, answers telephone inquiries). Respond to internal and external inquiries regarding accounts payable and receivable. Utilizes computer billing systems and related software, retrieves related electronic or hard copy documents, reviews account information, researches files, investigate and resolve problems related to duties assigned, communicate findings to management and other sources as necessary, and cooperate with other departments as needed to further general fiscal responsibilities. Cooperate and provide details as called upon by management in compiling fiscal data (e.g., such as in cases of external or internal audits, problem resolutions, etc.) Analyzes accounts, expenditures, financial statements and reports for purpose of determining preliminary budget projections. Monitor budget levels and funding as required for entry of fiscal documents. Maintain general knowledge of fiscal processing as it occurs within the department and processes outside the department the affect duties (e.g., general processing as dictated by elements such as County Auditors, Office of Management and Budget, Board of County Commissioners, etc.)
Maintains general books of accounts; makes financial statements. Produce, review, and disseminate reports related to duties as assigned or called upon. Provide required information to other members compiling such reports. Review department, county, and state records, reports, and other documentation for accuracy, reconciliation, or other needs as assigned.
Performs other related clerical duties (e.g., types, files, orders supplies). Maintain pertinent materials for department. Assist lower classifications as needs arise and assigned. Respond to walk-in inquiries. Interpret complex information as needed. Type reports, file, maintain department files, and produce copies, scan, email, and other related duties.
Provides work direction to lower classifications. Provides training related to account clerk duties to JFS staff at all levels and vendors as required.
Performs other duties as assigned.
Accountant Clerk
Vinebrookhomes
DAYTON, OH
04.2021 - Current
- Receive, record, and bank cash, checks, and vouchers.
- Apply customer payments to accounts receivable ledgers.
- Research and resolve payment discrepancies.
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Operate computers programmed with accounting software to record, store, and analyze information.
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
- Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
- Comply with federal, state, and company policies, procedures, and regulations.
- Code documents according to company procedures.
- Reconcile or note and report discrepancies found in records.
- Access computerized financial information to answer general questions as well as those related to specific accounts.
- Perform general office duties such as filing, answering telephones, and handling routine correspondence.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Transferred data and documents for smooth system migrations and software updates
- Updated and maintained customer shipping information in Yardi and Salesforce for on-time and accurate product delivery and invoice payment
- Reconciled past due accounts achieving 85% reduction in outstanding invoices
- Completed and processed average of 800 invoices each quarter
BPC SPECIALIST
Jobs And Family Services
Dayton, OHIO
01.2021 - 03.2021
- Build and maintain professional relationships with claimants, employers, and other adjusters
- Record and transmit action taken on claim to accurately determine claim status
- Input and make corrections to unemployment claim information
- Utilize unemployment systems and software
- Follow Federal, State, and ODJFS rules and regulations, policies, and procedures
- Report to Claims Supervisor
- Complete initial and ongoing training as required
- Perform fact-finding and investigate claims issues to determine appropriate action needed for claim resolution.
- Saved $10 by implementing cost-saving initiatives that addressed long-standing problems
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Customer Service Representative/Clerical Assistant
Dayton Power and Light Company
Dayton, OH
11.2017 - 07.2020
- Assist customers with credit transactions, process customer service payments, provide extensions and/or make payment arrangements in accordance with Company policy
- Maintain enthusiasm and professionalism while providing efficient and effective service to customers
- Continually strive to exceed customer expectations and meet performance standards which support company vision
- Work towards excellent personal job performance through effective use of time, resources and energy
- Open and closed customer accounts assist with transferring services from landlords to tenants
- Works in correspondence and maintains electronic or paper records
- Enter and retrieve data, organize records, and file documents
- In organizations with electronic filing systems, file clerks scan and upload documents
- Respond to inquiries from public or customers
- Prepare standard responses to requests for landlords or property owners, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services.
- Improved overall efficiency 95% by anticipating needs and providing outstanding support
Call Center Representative
Victoria Secrets
Kettering, OH
09.2016 - 01.2017
- Took customer service calls for Bath and Bodyworks
- Placed orders for customers while up selling different products
- Ensured customer received great customer service
- Appeased customers with promo codes if order wasn't received in
- Task prioritizing timely manner and or package arrived damaged.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Processed debit and credit card and electronic check payments.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained 93% customer service satisfaction ratings through quality control
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Education
Bachelor of Health Science - Health Administration
University of Phoenix
Tempe, AZ04-2024
Associate Degree in Medical Billing And Coding - Medical Billing And Coding
University of Phoenix
Tempe, AZ02.2021
Skills
- Financial Recordkeeping
- Customer Relations
- Time Management
- Data Entry and 10-Key
- Accounts Receivable
- Proactive and Self-Motivated
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Understanding Customer Needs
- Verbal and Written Communication
- Customer Data Confidentiality
- Decision Making
- Invoicing
- Budget Preparation
- Administrative Skills
- Payment Management
- Invoice Processing
References
References available upon request.
Timeline
ACCOUNT CLERK III
Montgomery County Children Services
10.2023 - Current
Accountant Clerk
Vinebrookhomes
04.2021 - Current
BPC SPECIALIST
Jobs And Family Services
01.2021 - 03.2021
Customer Service Representative/Clerical Assistant
Dayton Power and Light Company
11.2017 - 07.2020
Call Center Representative
Victoria Secrets
09.2016 - 01.2017
Bachelor of Health Science - Health Administration
University of Phoenix
Associate Degree in Medical Billing And Coding - Medical Billing And Coding
University of Phoenix
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