Aarion Rhodman
Royal Oak
Summary
Resourceful IT Specialist with extensive experience in troubleshooting technical issues to maintain operational continuity. Skilled in using diagnostic tools and providing effective customer support, enhancing system performance and user satisfaction. Focused on delivering quality solutions that improve operational efficiency.
Overview
11
11
years of professional experience
Work History
IT Technical Support Specialist
Henry Ford Health System
Remote
05.2024 - Current
- Provided technical support for hardware and software issues, boosting user satisfaction across departments.
- Diagnosed and resolved network connectivity problems, improving system reliability and performance.
- Leveraged monitoring tools to proactively identify potential system challenges before they escalated into major incidents.
- Collaborated with IT teams to implement system upgrades, minimizing disruption to hospital operations.
- Promoted basic cybersecurity practices to safeguard sensitive information and reduce vulnerabilities.
- Assisted in training staff on new technologies, fostering a culture of continuous learning and adaptation.
- Collaborated with cross-functional teams to develop and implement IT solutions.
Surgical Scheduler
Ascension Crittenton Hospital
Rochester, MI
10.2022 - 04.2024
- Manage scheduling for 30–35 surgical cases daily across 8 operating rooms while coordinating physician availability, equipment allocation, and suite scheduling for multi-specialty procedures.
- Coordinate digitally with 7 physician offices to verify patient information, insurance authorization, and surgical requirements using Epic and secure communication systems.
- Resolve 2–4 same-day scheduling conflicts weekly by independently reprioritizing OR block times and communicating updates in real time across distributed care teams.
- Coordinated with surgeons and nursing staff to ensure patient readiness and confirm procedure details, enhancing surgical flow.
- Train and mentor scheduling staff on Epic workflows, HIPAA compliance, and departmental scheduling protocols, improving onboarding consistency and operational readiness.
- Contributed scheduling data and workflow recommendations during virtual workforce planning meetings, supporting operational efficiency improvements.
- Maintain accurate electronic documentation across Epic and Meditech systems while ensuring HIPAA-compliant handling of sensitive patient information.
- Collaborated with multidisciplinary teams to address scheduling challenges, fostering effective communication across departments.
- Led initiatives to implement new scheduling software, increasing overall operational effectiveness within surgical services.
- Managed communication between surgeons, patients, and insurance providers to facilitate seamless scheduling and minimize delays.
Sterile Processing Technician
Henry Ford Health System
Macomb County, MI
01.2016 - 09.2022
- Processed 100+ surgical instruments per shift across 7 specialties while maintaining zero infection incidents throughout tenure.
- Managed high-volume endoscope reprocessing and surgical tray preparation with exceptional accuracy in a fast-paced clinical environment.
- Operated sterilization equipment, ensuring strict compliance with safety and quality standards for infection prevention.
- Trained and onboarded 5 employees on sterilization protocols and OSHA/CDC compliance standards, enhancing departmental adherence to safety regulations.
- Collaborated with surgical and nursing teams to optimize instrument availability, resolve workflow issues, and ensure timely surgical readiness.
- Inspected surgical instruments for cleanliness and functionality prior to use.
- Wrapped surgical trays and instrument packs for sterilization using proper techniques.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
Education
Bachelor of Science - Health Science
Oakland University
Auburn Hills, MI04.2024
High School Diploma - undefined
University Preparatory Science and Math
Detroit, MI01.2015
Skills
- Technical support
- Remote desktop support
- Desktop support
- Operating system support
- Ticket management
- Ticketing system experience
- User Account Management
- System Monitoring
- TCP/IP
- Windows 10
- Asset management
- Scheduling Systems
- Administrative Coordination
- Data Entry
- Remote support
- Microsoft Windows
Timeline
IT Technical Support Specialist
Henry Ford Health System
05.2024 - Current
Surgical Scheduler
Ascension Crittenton Hospital
10.2022 - 04.2024
Sterile Processing Technician
Henry Ford Health System
01.2016 - 09.2022
High School Diploma - undefined
University Preparatory Science and Math
Bachelor of Science - Health Science
Oakland University
Remote Work Qualifications
- Experienced supporting distributed healthcare teams and remote scheduling coordination
- Strong written communication and independent workflow management
- Proven ability to prioritize urgent tasks in high-volume environments
- HIPAA-compliant electronic documentation experience
- Self-directed, adaptable, and highly organized