Aaron Alcantara

• Contributed to team success by providing guidance and training to junior assessors on best practices in damage assessment techniques.
• Achieved higher accuracy in damage estimations by leveraging expertise in structural engineering principles and materials science.
• Developed customized solutions according to client needs while maintaining compliance with relevant industry standards and guidelines.
• Increased customer satisfaction by promptly addressing concerns and answering questions regarding damage assessments.
• Demonstrated agility in adapting to various types of properties including residential homes, commercial buildings.

• Acquainted newcomers with the processes and schedule of the shelter.

•Educated team members in safe operations and standard procedures.

•Oversaw scheduling process to maintain effective service levels.

•Executed detailed records of client entries, evaluations, and departures at shelters.

•Facilitated support groups and house meetings for shelter users.

•Liaised with regulatory agencies to address audits, compliance issues and ongoing operational requirements.

•Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.

•Performed facility checks to verify cleanliness and client safety.

•Directed work of multiple teams and assisted with meeting specific team project goals.

•Communicated policy updates to department, answered questions and monitored compliance.

• Encouraged actionable solutions by cultivating an environment centered on problem-solving.
• Adhered to company policies while resolving work challenges.
• Optimized workforce management through effective coordination of employee schedules.
• Identified challenges in strategy discussions and recommended improvements for project execution.
• Handled and resolved employee grievances according to company policies and regulations.
• Provided insights on workforce operations to support managerial assessments.
• Delegated responsibilities aligned with team members' expertise.
• Analyzed vulnerabilities to define the extent of threats and execute corrective actions.
• Created emergency protocols to maintain essential business functions.
• Enhanced efficiency of cross-department interactions through accurate and timely documentation management.

• Explained operational processes to individuals upon entry.
• Guided employees and volunteers in mastering shelter procedures through consistent mentoring.
• Directed scheduling efforts to achieve balanced advocate coverage.
• Facilitated client access to medical appointments, and educational venues.
• Conducted comprehensive client intakes for accurate shelter records.
• Guided house meetings to enhance communication among shelter residents
• Communicated effectively with agencies to meet ongoing operational needs in accordance with regulations.
• Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime
• Verified safety protocols through routine facility evaluations.
• Directed work of multiple teams and assisted with meeting specific team project goals
• Communicated policy updates to department, answered questions and monitored compliance
• Mitigated risks by detecting and addressing compliance issues effectively.
• Optimized workforce efficiency through strategic application of management techniques including counseling and discipline.
• Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues

• Extensive training in the following categories.
• Conducted practice intake services by completing necessary paperwork for when the minors arrived.
• Trained to developed positive rapport with youth while serving as role model to create safe, caring environment
• Trained on how to patrol various locations within facility to locate safety and security hazards such as unlocked doors, tampered windows.
• Trained to Identified early warning signs of emotional and developmental problems in children such as extreme hyperactivity and excessive fears and worries.
• Collaborated with senior staff members to provide united leadership to employees.

• Engaged youth to promote cooperation, maintain compliance and keep environments safe
• Secured program equipment and resources against unauthorized access
• Supervised children during different activities to maintain safety and keep everyone under care focused on positive interactions
• Investigated reports or indications of abuse, neglect, or exploitation of at-risk adults, adolescents and children
• Cleaned, organized and restocked activity area regularly to stay ready for youth program needs
• Inspected belongings to locate weapons, contraband and illegal materials
• Helped at-risk children improve social skills and manage personal hygiene to improve overall wellbeing

• Respected and acknowledge cultural and socioeconomic diversity of staff members and children in care
• Facilitated admissions, intakes, transfers and discharge conferences
• Mediated child and family conferences and coordinated Plan of Service implementation
• Collaborated with senior staff members to provide united leadership to employees
• Launched initiatives to meet goals outlined by directors or senior management
• Evaluated staff performance to determine areas in need of improvement and encourage continuous development
• Scheduled staff activities, distributing labor for optimal performance and productivity
• Provided support for complex cases or complaints requiring special attention
• Supported policy implementation, collaborating with management to define and develop department standards and procedures
• Created and delivered status reports and identified pending action items for resolution

• Completed client intakes, assessments and exits for detailed shelter records
• Managed employee performance through disciplining, coaching and counseling
• Reduced corporate risk by identifying and reporting compliance issues or violations
• Directed work of multiple teams and assisted with meeting specific team project goals
• Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime

• Set deadlines and timeline estimates for upper level management
• Served as first point of contact for clients, answering questions and explaining strategies
• Coordinated and designated work tasks among team members
• Developed and updated project plans, including information such as objectives and schedules
• Communicated policy updates to department, answered questions and monitored compliance
• Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime