Aaron A. Martinez
614 Montera Dr, Laredo,TX
Summary
Experienced in office administration, data entry, and document management. Utilizes strong organizational skills to maintain efficient workflows. Deep understanding of various office software and communication tools to seamlessly support team operations. Expertise in these areas contributes to smooth functioning of organizations. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices, adept at exploring different solutions to effectively address customer needs.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
1
1
Language
Work History
General Clerk
ManpowerGroup
Laredo, TX
12.2024 - Current
- 40hrs/week Full Time
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Boosted productivity with adept multitasking abilities while maintaining a high level of organization across all tasks performed simultaneously.
Door to Door Sales Representative
Vivint
04.2024 - 09.2024
- 66 hrs/week
- Responsible for generating leads, prospecting, qualifying, and closing sales
- Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
- 120,000+ in revenue created for the company
Customs Data Analyst
Buckland
04.2022 - 04.2024
- 40 hrs/week full time
- Analyze, prepare and process customs documentation for goods entering the U.S
- Perform good ethic relationships with customers and suppliers to effectively import their goods
Commercial Construction Laborer
Big Horn Construction and Reclamation
04.2021 - 10.2021
- 60 hrs/week full time
- Contributed to successful project outcomes by effectively collaborating with team members, architects, and supervisors.
- Improved worksite safety by consistently adhering to OSHA guidelines and enforcing strict safety protocols among team members.
- Operated heavy machinery such as backhoes, skid steers, and excavators safely for efficient site development tasks.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Entry Writer
DHL Global Forwarding
Laredo, TX
01.2018 - 03.2021
- 40 hrs/Week Full time
- Prepare customs documentation and ensure that shipments meet all applicable laws to facilitate the import and export of goods
- Transferring data from paper formats into computer files or database system
Assistant Dispatcher
DHL Global Forwarding
Laredo, TX
01.2017 - 01.2018
- 40 Hrs/Week ful time
- Used modern routing software in order to develop, alter, and optimize delivery routes
- Communicate between drivers and customers
Sales Assistant
Casa Raul Western Wear
Laredo, TX
12.2016 - 01.2017
- 40 Hrs/week Full time
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
GED Certificate -
2 Years - Accounting Major
Laredo Community College
Laredo, TX 09.2015 - 12.2017
Class A-CDL - Basic Truck Driver skills
LHCT
Laredo, TXSkills
Document Management
Regulatory Compliance Enforcement
Service Excellence
Client Relationship Management
Strategic Networking Skills
Data Interpretation
Data Visualization Expertise
Skilled in Addressing Concerns
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- As a D2D sales Rep logged in 24 hours a week of CSR for 24 weeks.
- As a Data customs analyst logged in 40 hours a week of CSR for 104 weeks.
- As a Data Entry Writer logged in 42 hours a week of CSR for 156 weeks.
- Total of +10,000 hours of customer service.
Certification
Entry-Level Driver Training Certification (ELDT) – Federal Motor Carrier Safety Administration.
Timeline
General Clerk
ManpowerGroup
12.2024 - Current
Door to Door Sales Representative
Vivint
04.2024 - 09.2024
Customs Data Analyst
Buckland
04.2022 - 04.2024
Entry-Level Driver Training Certification (ELDT) – Federal Motor Carrier Safety Administration.
01-2022
Commercial Construction Laborer
Big Horn Construction and Reclamation
04.2021 - 10.2021
Entry Writer
DHL Global Forwarding
01.2018 - 03.2021
Assistant Dispatcher
DHL Global Forwarding
01.2017 - 01.2018
Sales Assistant
Casa Raul Western Wear
12.2016 - 01.2017
2 Years - Accounting Major
Laredo Community College
09.2015 - 12.2017
Class A-CDL - Basic Truck Driver skills
LHCT