Aaron Ames
Gray,ME
Summary
Security professional with strong background in safeguarding assets and personnel. Known for developing and implementing effective security strategies, fostering collaborative team environment, and adapting to changing security needs. Reliable and focused on achieving results through proactive risk management and team coordination.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Owner/Operator
AK Security Consultants
07.2018 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Service Writer /Senior Assistant Manager
Lifetime Service Center
07.2021 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
FedEx Ground Delivery Driver
FedEx Ground
08.2017 - 06.2021
- Enhanced customer satisfaction by ensuring timely and accurate delivery of packages.
- Resolved customer issues professionally and efficiently to maintain high satisfaction ratings.
- Conducted thorough vehicle inspections before each shift, ensuring proper maintenance and safety compliance.
- Maintained excellent safety record with careful driving and adherence to company policies.
Service Writer
Lifetime Autocare
09.2016 - 07.2017
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Auto Body Shop Manager
LEE Auto Mall
08.2015 - 09.2016
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Ensured timely completion of projects by closely tracking progress against deadlines and adjusting resources as needed.
- Expanded service offerings to include specialized repairs, attracting a wider range of clientele and increasing revenue streams.
Manager
VIP Service Center
08.2009 - 07.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
Tire Warehouse
11.2001 - 08.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Consultant
Yankee Ford
04.1999 - 10.2001
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Cabninet Maker
Millrock INc
06.1996 - 04.1999
- Installed hardware such as drawer pulls, hinges, and handles.
- Read and interpreted design plans to understand project specifications.
- Maintained safe and organized workspace to minimize risk of injury.
- Blueprint design understanding
Education
High School Diploma -
Sanford High School
Sanford, ME05-1996
High School Diploma -
Deering High School
Portland, MEAssociate of Applied Science - Physical Training
Pinnacle Institute
Kansas City, KSBachelor of Science - Homeland Security W/ CounterTerrorism
Southern New Hampshire University
Manchester, NHBachelor of Science - Terrorism - CounterTerrorism Studies
Liden University
The HagueSkills
- Sales Transactions
- Schedule Coordination
- Emergency Response
- Force Protection
- Protective services
- Combat training
- Firearms handling
- Asset Protection
- Customer service expertise
- Technical knowledge
- Effective writing
- Product and service knowledge
Accomplishments
Earned my 70 hr Cl
Affiliations
- Black Tie Security Group
- SRT Concepts
- Valhalla Armory LLC
Certification
- Certified Security Professional (CSP) - International Security Training and Development Institute, March 2022
- Certified Executive Protection Specialist (CEPS) - International Security Training and Development Institute, March 2022
- Level 1 Pistol "Cheat Codes" Instructor - Tactical Hyve, In Progress
- Certified Human Trafficking Investigator - McAfee Institute, In Progress
- ALERRT Instructor Certification - Texas A&M, In Progress
- Close Combat Tactical Firearms Instructor (70hr course DOD CAGE #8MS67) - 82nd Tactical Unit Complex, Nov 2020
- Active Shooter/Tactical Defense Training - 82nd Tactical Unit Complex, Feb 2021
- Protective Servies - 82nd Tactical Unit Complex, Jan 2021
- Close Quarter Battle/Hostage Rescue - 82nd Tactical Unit Complex, Jan 2021
- Handgun Skill Challenge - SRT Concepts LLC, Oct 2021
- SWAT/Combat Tactics - 82nd Tactical Unit Complex, Nov 2020
- Counter Terrorism (8hr Course) - 82nd Tactical Unit Complex, March 2020
- Security Operations Level 2 - 82nd Tactical Unit Complex, Mar 2020
- Krav Maga & Active Shooter Response (8hr course) - 82nd Tactical Unit Complex, Jan 2020
- Tactical Security Operations/Close Quarter Combat - 82nd Tactical Unit Complex, Aug 2019
- Close Combat Tactical Firearms Instructor (20hr Course) - 82nd Tactical Unit Complex, Oct 2019
- Performance Development Course - Method Enterprises, June 2016
- Close Quarter Defense - Region One Protective Services LLC, April 2016
Timeline
Service Writer /Senior Assistant Manager
Lifetime Service Center
07.2021 - Current
Owner/Operator
AK Security Consultants
07.2018 - Current
FedEx Ground Delivery Driver
FedEx Ground
08.2017 - 06.2021
Service Writer
Lifetime Autocare
09.2016 - 07.2017
Auto Body Shop Manager
LEE Auto Mall
08.2015 - 09.2016
Manager
VIP Service Center
08.2009 - 07.2015
Assistant Manager
Tire Warehouse
11.2001 - 08.2009
Sales Consultant
Yankee Ford
04.1999 - 10.2001
Cabninet Maker
Millrock INc
06.1996 - 04.1999
- Certified Security Professional (CSP) - International Security Training and Development Institute, March 2022
- Certified Executive Protection Specialist (CEPS) - International Security Training and Development Institute, March 2022
- Level 1 Pistol "Cheat Codes" Instructor - Tactical Hyve, In Progress
- Certified Human Trafficking Investigator - McAfee Institute, In Progress
- ALERRT Instructor Certification - Texas A&M, In Progress
- Close Combat Tactical Firearms Instructor (70hr course DOD CAGE #8MS67) - 82nd Tactical Unit Complex, Nov 2020
- Active Shooter/Tactical Defense Training - 82nd Tactical Unit Complex, Feb 2021
- Protective Servies - 82nd Tactical Unit Complex, Jan 2021
- Close Quarter Battle/Hostage Rescue - 82nd Tactical Unit Complex, Jan 2021
- Handgun Skill Challenge - SRT Concepts LLC, Oct 2021
- SWAT/Combat Tactics - 82nd Tactical Unit Complex, Nov 2020
- Counter Terrorism (8hr Course) - 82nd Tactical Unit Complex, March 2020
- Security Operations Level 2 - 82nd Tactical Unit Complex, Mar 2020
- Krav Maga & Active Shooter Response (8hr course) - 82nd Tactical Unit Complex, Jan 2020
- Tactical Security Operations/Close Quarter Combat - 82nd Tactical Unit Complex, Aug 2019
- Close Combat Tactical Firearms Instructor (20hr Course) - 82nd Tactical Unit Complex, Oct 2019
- Performance Development Course - Method Enterprises, June 2016
- Close Quarter Defense - Region One Protective Services LLC, April 2016
High School Diploma -
Sanford High School
High School Diploma -
Deering High School
Associate of Applied Science - Physical Training
Pinnacle Institute
Bachelor of Science - Homeland Security W/ CounterTerrorism
Southern New Hampshire University
Bachelor of Science - Terrorism - CounterTerrorism Studies
Liden University
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