Aaron A. Sitts
Lincare
Kansas City,MO
28
years of professional experience
Professional customer service representative with 19 years of experience. Dedicated to building productive relationships, resolving issues, and winning customer loyalty. Highly motivated self-starter with ability to perform work independently and/or in a team environment, and work remotely. Consistently maintain a positive attitude and enjoy helping people.
Work History
Medical Billing Specialist
8 Months- Coordinated with clinical teams to obtain records supporting claim appeals and billing compliance.
- Communicated with insurance providers to resolve denied claims and resubmit.
- Communicated with insurance providers to resolve denied claims and resubmit.
- Trained staff on billing workflows, payer guidelines, and efficient use of practice management systems.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Patient Account Coordinator II
7 Years 1 Month- Contacted payers to resolve medical claims status, followed up on denials and partial payments to ensure timely resolution
- Contacts payers for medical claims status, follow-up denials, or partial payments
- Verified, adjusted, and updated Accounts Receivable based on insurance company correspondence to maintain accurate financial records
- Answers Accounts Receivable phone inquiries
- Researched credit balances and initiated refunds to uphold compliance and enhance patient satisfaction
- Researches credit balances and initiates refunds as required
- Documents all activity in customers' computer account
- Reviewed assigned RBCO reports for accuracy and completeness
Medical Billing Specialist
6 Months- Processed medical claims, corrected billing errors, and ensured accurate submission for orthopedic services.
- Verified insurance benefits, eligibility, and authorizations to support clean claim processing.
- Posted payments, adjustments, and contractual write-offs within patient accounting systems.
- Resolved denied claims by researching coding issues, payer requirements, and missing documentation.
- Reconciled accounts receivable and followed up on outstanding balances with insurers and patients.
- Interpreted explanation of benefits to confirm payment accuracy and identify underpayments.
- Communicated effectively and extensively with other departments to resolve claims issues.
Revenue Cycle Department-Cash Posting Department, Analyst I
3 Years 1 Month- Responsible for running daily financial payment processes using multiple computer systems and scripts. Communicate with multiple departments within Revenue Cycle Department about unusual process errors
- Post and reconcile data from personal patient payments, EOBs, and online payments to ensure manual and electronic deposits match payment totals. Balance daily
- Verify the accuracy of information between the EOB and the billing system
- Properly post rejection codes per the EOB for proper denial tracking and analysis
- Locate misapplied payments and make adjustments to reconcile accounts
- Process write-offs and adjustments and investigate unusual contractual adjustments, moving them up the management chain if problematic trends are identified
- Download patient’s information from insurance websites and apply it to scripts to run in computer system
- Check for ACH and EDI 835 payment errors in receiving payments from Payment Safe, Lockbox, Meditech, Home Health, LSS, and ScriptPro systems to ensure payments post correctly to the patient’s accounts
- If computer unable to determine where payment should be posted, research to identify correct patient account post
- Wrote the standard operating procedure (SOP) manual for daily process procedures
- Wrote Trouble-Shooting How-To’s (if processes backfire in a script - how to fix it)
Client Relations Specialist
2 Years 6 Months- Provided information to financial institutions about retirement fund products. Coordinated and managed computer conversions/implementations of programs for the client and assigned work to the project team. Met with various teams to research client issues and performed other various project administration tasks. Provided daily client support and tracked/ monitored computer system issues.
- Provided trend analysis for clients and internal client support
- Collaborated with financial institutions to enhance their website features
- Acted as middle man between IT and the financial institution to ensure proper communication for creation of new applications and ensured client satisfaction with the product
- Responded to financial institution’s requests to remove people’s access to their database
- Ran reports to identify issues involving program installs and error trends in the system
- Talked clients through fixing their software/login problems
- Mentored and trained new associates and brought them up to speed on current trends
- Communicated with IT staff internationally to resolve program problems
Representative
2 Years- Evaluated, verified, and processed service requests from shareholders, third party entities, institutions, broker/dealer operations or client fund/stock groups. Researched, resolved, and responded to queries in either written or oral means.
Senior Financial Services Representative
2 Years 2 Months- Responsible for opening and closing customer accounts, exploring customer needs, and cross-selling bank services that were in the best interest of the customer. Responded to customers promptly and courteously, executed competent security procedures by being observant, and informed customers about potential security risks.
- Processed loans from application to disbursement
- Tracked sales utilizing a spreadsheet
- Achieved required monthly sales quotas (new checking and savings accounts, loans, bonds, CDs, IRAs, and Money Market accounts).
- Provided a variety of services which included handling deposits, withdrawals, maintaining accounts, as well as processing automatic transfers, updating records, and balancing
- Planned and organized marketing events with branch staff to attract new customers
- Conducted monthly audits of traveler’s checks and cashier’s checks for the branch
- Provided notary service for account holders
- Conducted daily team meetings to keep lobby staff on target, updated staff on company changes, and trained new staff
- Assisted in the supervision of the branch and functioned as branch manager in the manager's absence
Financial Services Representative
2 Years 2 Months- Responsible for soliciting new business and assisted customers with service issues. Sold and maintained a wide range of retail bank products and services. Completed administrative and general clerical activities such as mail disbursement, phone calls, and supply inventory. Monitored customer loan progress to ensure accurate and timely completion.
Specialist
8 Years- Honorable Discharge
Teller
1 Year 1 Month- Handled routine deposits, money orders, traveler’s checks, cashier’s checks, and savings bonds and cashed checks. Inquired about the customers’ needs and suggested appropriate bank services. Assisted in monitoring and balancing the vault.
Education
High School Diploma
Graduated from
Skills
Strong multi-tasking
customer service
and communication skills
Strong organizational skills with ability to prioritize work to meet deadlines
Good listening skills
Courteous demeanor/patience
Attention to detail
Service-oriented
Analytical thinking skills
Conflict resolution skills
Problem solving
Solid working knowledge of multiple hardware/software platforms and applications
Personal Information
Title: Customer Service Representative
Timeline
Medical Billing Specialist
KC Orthopedic Alliance
03.2026 - CurrentRead More
Medical Billing Specialist
Kansas City Orthopedic Alliance
03.2026 - 09.2026Read More
Patient Account Coordinator II
Lincare
10.2019 - CurrentRead More
Revenue Cycle Department-Cash Posting Department, Analyst I
Children’s Mercy
06.2016 - 07.2019Read More
Client Relations Specialist
DST Systems
12.2013 - 06.2016Read More
Representative
Mutual Fund Services
12.2011 - 12.2013Read More
Senior Financial Services Representative
Commerce Bank
06.2007 - 08.2009Read More
Financial Services Representative
04.2005 - 06.2007Read More
Teller
03.2004 - 04.2005Read More
Specialist
Missouri Army National Guard
01.1999 - 01.2007Read More
Beatrice High School
High School Diploma
Read More