VANESSA FLORES
San Antonio
Summary
Experienced leader with over 10 years in managing operations and improving efficiency, excelling in problem-solving and inventory control. Demonstrated ability to boost team performance via effective training and conflict resolution. Bilingual and highly organized, dedicated to process enhancement and customer satisfaction through strategic improvements.
Overview
13
13
years of professional experience
Work History
Medical Billing Specialist
Billing Experts of San Antonio
San Antonio
10.2025 - Current
- Processed medical claims through electronic billing systems and software tools.
- Reviewed and verified patient insurance information for accuracy and completeness.
- Trained new staff on medical billing procedures and best practices.
- Posted charges, payments, and adjustments accurately in medical manager system.
- Updated patient accounts with data from internal departments or external sources.
- Communicated with insurance representatives to resolve discrepancies and complete claims processing.
- Collaborated with team members to achieve project objectives and meet deadlines.
- Prioritized tasks to accomplish service goals efficiently.
Biometrics Technician
Media Riders
San Antonio
04.2024 - 06.2025
- Maintained and calibrated biometric equipment, ensuring operational efficiency.
- Facilitated communication with team and clients, enhancing service delivery.
- Verified identity documents, ensuring accuracy in fingerprinting processes.
- Educated clients on fingerprinting methods, improving customer experience.
- Operated fingerprint scanners, capturing data accurately and efficiently.
- Streamlined fingerprint collection procedures, enhancing accuracy and reducing processing time, leading to improved customer satisfaction.
Floral Merchandiser
Falcon Farms
San Antonio
03.2024 - 11.2024
- Performed daily plant care, enhancing product quality and customer satisfaction.
- Organized workspace for peak efficiency during high-traffic periods.
- Maintained inventory of floral products, ensuring availability and freshness.
- Delivered exceptional customer service, boosting repeat business.
- Enhanced floral display arrangements, increasing visual appeal and driving a noticeable rise in customer engagement.
Manager
Grocery Outlet Bargain Market
Altadena
09.2019 - 10.2023
- Lead team to achieve productivity goals, enhancing employee engagement and performance.
- Resolved conflicts effectively, fostering a collaborative and harmonious work environment.
- Analyzed business metrics to identify improvement areas, implementing strategic adjustments.
- Cross-trained staff to boost operational flexibility and efficiency.
- Improved scheduling to optimize staffing during peak periods, ensuring seamless operations.
Caregiver
Atthama
Rancho Cucamonga
12.2018 - 08.2019
- Provided daily living support and enhanced client wellness through personalized care.
- Built strong client relationships, offering emotional support and companionship.
- Monitored health changes, ensuring timely intervention and improved client outcomes.
- Provided compassionate personal care to clients, enhancing their quality of life and fostering a sense of independence.
Stocker
New York and Company
Ontario
04.2018 - 11.2018
- Managed incoming shipments and ensured timely processing.
- Executed floor moves to enhance product visibility.
- Maintained organized clothing racks for easy access.
Cashier/Bookkeeper
Ross Dress for Less
Ontario
08.2016 - 04.2018
- Handled cashier duties with accuracy and efficiency.
- Provided detailed product information to assist customers.
- Managed cashier cash drops and balanced store books, ensuring accurate financial records.
- Processed weekly change orders, maintaining optimal cash flow for store operations.
- Provided excellent customer service and product knowledge, enhancing customer satisfaction.
- Led sales floor operations and assigned tasks, improving team efficiency and store performance.
Warehouse Receiver
Sport Chalet
Ranch Cucamonga
04.2015 - 06.2016
- Received and processed incoming shipments, ensuring accuracy and timely distribution, leading to improved inventory turnover and reduced stock discrepancies.
- Collaborated with team members to streamline receiving operations, enhancing workflow efficiency and minimizing processing delays.
- Maintained precise records of inventory levels and shipment conditions, supporting data integrity and informed decision-making for stock management.
Bookkeeper
Sport Chalet
Chino Hills
09.2012 - 04.2015
- Executed daily reconciliations and maintained accurate ledgers to enhance financial integrity and streamline reporting processes.
- Collaborated with team members to foster a positive work environment, enhancing productivity and morale among staff.
- Streamlined monthly closing processes, achieving timely financial reports and enabling informed decision-making for management.
Education
Medical Billing and Coding Specialist -
Southern Careers Institute
San Antonio, Tx11.2025
Some College (No Degree) -
Kauai Community College
Lihue, HawaiiHigh School Diploma -
Kauai High School
Lihue, Hawaii06-2007
Skills
- Team leadership
- Organizational skills
- Customer service
- Problem-solving
- Bilingual communication
- Multi-tasking
- Time management
- Written and verbal communication
- Inventory management
- Operational efficiency
- Mentoring
- Claims processing
- Attention to detail
- HIPAA compliance
- Payment posting
- CPT knowledge
- ICD-10
- Insurance claims processing
- Clerical support
- Claims review
Hobbies and Interests
- Painting
- Reading
- Currently writing a short story in my free time
Languages
- Spanish
- English
- Novice ASL
Timeline
Medical Billing Specialist
Billing Experts of San Antonio
10.2025 - Current
Biometrics Technician
Media Riders
04.2024 - 06.2025
Floral Merchandiser
Falcon Farms
03.2024 - 11.2024
Manager
Grocery Outlet Bargain Market
09.2019 - 10.2023
Caregiver
Atthama
12.2018 - 08.2019
Stocker
New York and Company
04.2018 - 11.2018
Cashier/Bookkeeper
Ross Dress for Less
08.2016 - 04.2018
Warehouse Receiver
Sport Chalet
04.2015 - 06.2016
Bookkeeper
Sport Chalet
09.2012 - 04.2015
Medical Billing and Coding Specialist -
Southern Careers Institute
Some College (No Degree) -
Kauai Community College
High School Diploma -
Kauai High School