CHRISTINA HARRIS
Matamoras,PA
Summary
Skilled Manager with a proven track record in streamlining billing processes and enhancing HIPAA compliance at ColumbiaDoctors. Demonstrated expertise in EPIC software and a commitment to quality, successfully leading teams to boost productivity while upholding high standards. Strong combination of leadership and communication skills fosters efficient cross-functional collaboration. Aiming to further optimize operational strategies within a dynamic healthcare environment.
Overview
18
18
years of professional experience
Work History
Medical Billing Specialist
ColumbiaDoctors
Monroe, NY
02.2022 - Current
- Maintained detailed records of all billing activities including denials, adjustments, and payments received.
- Updated patient accounts with information obtained from internal departments or external sources.
- Created and processed claims to third-party payers using specific coding guidelines.
- Analyzed rejected claims and corrected errors as necessary before resubmitting them for payment.
- Resolved discrepancies between insurance companies and patients regarding payment of bills.
- Provided customer service support to patients who had questions about their bills or payments due.
- Processed credit card payments from patients in accordance with office policy.
- Reviewed patient records for accuracy and completeness of information in medical billing system.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail.
Operations Manager
ColumbiaDoctors
Suffern, NY
05.2019 - 02.2022
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Communicated regularly with vendors regarding invoice processing status updates.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Managed vendor relationships through prompt communication of payment information.
- Maintained accounts payable files and records in an organized manner.
- Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
- Processed invoices and payments in accordance with company policies and procedures.
Office Manager
ColumbiaDoctors
Monroe, NY
07.2007 - 05.2019
- Created and managed an Authorization department to monitor all internal/external procedures ex
- Nuclear imaging, cardiac procedures, radiology exams etc
- Developed and implemented office policies and procedures
- Assisted with the preparation of budgets, forecasts and financial statements
- Supervised staff members, organized schedules and delegated tasks
- Ordered supplies and equipment to maintain adequate inventory levels
- Provided administrative support to management team including preparing reports and presentations
- Created spreadsheets in Excel to track data such as vacation requests, sick days
- Answered phone calls, responded to emails, routed mail and coordinated courier services
- Processed payroll accurately ensuring all employees were paid on time
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel
Education
GED -
Chester Jr/Sr High School
Chester, NY06.2001
Some College - No Degree
Orange County Community College
Middletown, NYSkills
- Files and records management
- EPIC software applications proficiency
- Bill payment
- Quality-oriented team player
- Accounts payable
- HIPAA compliance
- Staff management
- Cross-functional communication
- Building and facility management
- Procedure development
- Employee relations and conflict resolution
- Management
- Team leadership
Timeline
Medical Billing Specialist
ColumbiaDoctors
02.2022 - Current
Operations Manager
ColumbiaDoctors
05.2019 - 02.2022
Office Manager
ColumbiaDoctors
07.2007 - 05.2019
GED -
Chester Jr/Sr High School
Some College - No Degree
Orange County Community College
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