Alexis Dickey

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Posted and adjusted payments from insurance companies.
• Communicated effectively and extensively with other departments to resolve claims issues.
• Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting positive customer experience.
• Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
• Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in fast, efficient timely manner.

• Assisted with new provider orientation by explaining credentialing process and requirements.
• Balanced with month-end closings through timely account reconciliations
• Recorded incoming payments and updated customer accounts accordingly.
• Managed time efficiently in order to complete all tasks within deadlines
• Managed approximately 80-160 accounts monthly

• Verified 30 prescriptions information prior to entry in pharmacy computer system.
• Established and maintained patient profiles, updating organizational database with current information.
• Streamlined pharmacy operations by maintaining clean and organized work environment.
• Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.

• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Worked effectively in fast-paced environment processing 25+ accounts daily.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Cultivated positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
• Conducted interviews with patients and family members and answered questions regarding insurance benefits.
• Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
• Processed 3+ Medicaid applications per day.
• Achieved daily goals such as; clearing Inpatient WQ by 10:00 am each day.

• Identified opportunities for process improvement, leading to increased productivity and reduced errors.
• Reduced claim denials by diligently following up with insurance companies and promptly addressing any discrepancies.
• Posted and adjusted payments from insurance companies.
• Managed collections claims for unpaid bills by working 50 or more accounts per day.
• Managed high volume of medical claims by prioritizing tasks based on due dates and urgency, preventing delays in processing.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Nightly depositing of funds $300 or more

• Expedited refunds processing by identifying overpayments quickly and

initiating refund requests within 3 day

• Posted over 50,000 insurance payments per day.
• Processed checks, cash, cards from customers who mailed in

payments.

• Reviewed accounts on monthly basis to assess aging and pursue

collection of funds.

• Accurately posted payments and adjustments both electronically and

manually.

• Successfully completed daily lockbox goals through effective

communication and teamwork.

• Supervised and trained 3 employees.
• Weekly deposited cash if safe totals were 70,000 dollars or more
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Organized welcoming atmosphere to branch by greeting customers warmly upon arrival and addressing customers by name when possible.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Reduced loan processing time by implementing efficient workflow management systems.