Fathia Idrisu

1. Accurately reviewied and verified patient information, medical records, and insurance details to ensure proper billing and coding.

• Ensured HIPAA compliance by maintaining confidentiality of all patient information.
• Processed credit card payments from patients in accordance with office policy.

2. Generated and submitted claims to insurance companies or government healthcare programs for reimbursement.

3. Followed up on unpaid or denied claims by communicating through Fax, Call, and Emails to insurance companies, patients, or healthcare providers to resolve any issues.

4. Processed payments received from insurance companies or patients and updating the billing system accordingly.

5. Maintained detailed records of all transactions, including invoices, payments, adjustments, and collections, through CRM software such as Salesforce, Citrix, Peoplesafe and CovermyMeds.

6. Stayed updated on current coding guidelines and regulations to ensure compliance with industry standards through frequently updated insurance payer files.

7. Assisted patients with questions regarding their bills or insurance coverage in a professional and empathetic manner.

8. Collaborated with other members of the healthcare team to address any billing-related concerns or discrepancies.

9. Also also participated in tasks such as preparing third party copay coverage specifically Prudent, financial reports for management review, participated in audits and quality assurance initiatives related to billing practices, and provided training and guidance to other staff members when necessary.

• Providing friendly customer service and a fast-paced cooperative retail atmosphere
• Training new employees to uphold the Amazon company policy, sustain customer service satisfaction, and educating them on the point of sale system
• Removing merchandise and items from the backroom to stock on sales floor shelves and building special sales displays on the sales floor
• Liaising and communicating with customers that seek products and solutions to various problems
• Ensuring that display cases, shelves, and aisles are kept clean and well-maintained with constant cleaning practices
• Ensuring conformity by locating items in storage areas and comparing the information on them with work orders
• Scanning products and physically placing them in their various bar-coded locations
• Inspecting and/or examining each item to ensure that they are not damaged.

• Schedule appointments, call for follow up, take payments, document patient information
• Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being
• Assist Medicare-eligible individuals in selecting the products and services that best meet their needs
• Answer questions related to coverage and annual changes on healthcare plans, pharmacy networks, and drug formularies
• Aid customers with the enrollment process
• Qualify customers to join community meetings and schedule in-home appointments.
• Assisted with preparing reports, presentations and other documents as requested by management staff.
• Supplied callers with office address and directions, employee email addresses and phone extensions.
• Greeted visitors entering establishment to determine nature and purpose of visit.