CHANIYA JACKSON
Milwaukee
Summary
Experienced customer service professional who has worked in many facets of the service industry looking to apply my 5+years of expertise delivering exceptional customer service and accurate money-handling to an established, customer-centric business like Metro market.
Overview
4
4
years of professional experience
Work History
Customer service rep
Continuum
08.2024 - Current
- Assisted 50+ daily customers with checkout, answering outstanding questions
- Guided over 100 customers weekly in navigating health insurance options and prescription plans, ensuring they received tailored solutions for their healthcare needs.
- Remote
Stocking Associate
Walmart
05.2025 - 12.2025
Sales Associate
Home Depot
05.2024 - 05.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Executed sales transactions efficiently using point-of-sale systems, ensuring accuracy in processing payments.
- Maintained up-to-date knowledge of product features, promotions, and store policies to provide informed assistance.
- Collaborated with team members to achieve sales goals and improve overall customer satisfaction ratings.
Warehouse associate
Amazon
06.2022 - 04.2025
- Efficiently picked and packed an average of 100+ customer orders daily, ensuring accuracy and on-time delivery to enhance customer satisfaction.
- Expertly arranged and secured packages on pallets, enhancing shipping efficiency and minimizing damage during transportation.
- Successfully supported team operations through consistent standing, bending, and lifting, ensuring smooth workflow and enhancing overall efficiency during high-demand periods.
Server
Apple bees
05.2023 - 05.2024
- Engaged with a diverse range of customers, delivering tailored solutions that enhanced satisfaction and fostered lasting relationships.
Education
Diploma - undefined
Benjamin Banneker high school
College park, Georgia01.2022
Skills
- Applied analytical skills to troubleshoot issues and enhance workflow efficiency
- Facilitated customer satisfaction through effective communication and problem-solving strategies
- Ensured accountability within team to uphold project standards and deadlines
- Employed adaptability to effectively respond to diverse challenges and evolving priorities
- Ensured accuracy and precision in deliverables to enhance overall quality
- Provided support and care to enhance emotional well-being of clients
- Utilized critical thinking skills to assess situations and make informed decisions that enhance project outcomes
- Leveraged interpersonal skills to facilitate effective communication and conflict resolution
Timeline
Stocking Associate
Walmart
05.2025 - 12.2025
Customer service rep
Continuum
08.2024 - Current
Sales Associate
Home Depot
05.2024 - 05.2025
Server
Apple bees
05.2023 - 05.2024
Warehouse associate
Amazon
06.2022 - 04.2025
Diploma - undefined
Benjamin Banneker high school