Summary
Work History
Education
Skills
LANGUAGES
Timeline
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Sandra Donkor

Columbus,USA

Summary

Assisted customers in resolving issues through effective problem-solving and active listening. Supported efficient order processing to enhance customer satisfaction. Managed data entry and time management to deliver consistent service and build customer loyalty with one year of experience.

Work History

CUSTOMER SERVICE REPRESENTATIVE

FitNext Co
Accra, Ghana
03.2021 - 05.2021
  • Assisted customers with inquiries, providing accurate information to enhance service satisfaction.
  • Resolved customer complaints effectively, demonstrating strong problem-solving and communication skills.
  • Processed orders and returns efficiently, maintaining organized records for easy access.

CALL CENTER REPRESENTATIVE

AmaliTech
Accra, Ghana
12.2020 - 02.2021
  • Managed incoming calls and provided accurate information to customers, enhancing their experience.
  • Assisted customers with inquiries and resolved issues efficiently to promote satisfaction and loyalty.
  • Documented customer interactions in the system, ensuring accurate record-keeping for future reference.

Education

HIGH SCHOOL DIPLOMA - undefined

Okomfo Anokye Senior High School
Kumasi, Ghana
09.2020

Skills

  • Enhanced team collaboration by employing active listening to understand diverse perspectives
  • Implemented effective time management strategies to streamline workflow and meet deadlines
  • Performed data entry tasks to support efficient record-keeping and information retrieval
  • Applied analytical skills to troubleshoot issues and enhance workflow efficiency

LANGUAGES

English
Fluent

Timeline

CUSTOMER SERVICE REPRESENTATIVE

FitNext Co
03.2021 - 05.2021

CALL CENTER REPRESENTATIVE

AmaliTech
12.2020 - 02.2021

HIGH SCHOOL DIPLOMA - undefined

Okomfo Anokye Senior High School

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Sandra Donkor