Summary
Overview
Work History
Education
Skills
OTHER PROFESSIONAL EXPERIENCE
Timeline
Generic

VESTIN PHILLIPS

West Valley City

Summary

Operationally reliable professional with hands-on experience in customer-facing roles, logistics operations, and regulated manufacturing environments. Known for consistency, accuracy, and safety-focused execution

Overview

10
10
years of professional experience

Work History

Customer Service Associate

Postnet
01.2025 - Current
  • Organize mail for personal mail boxes
  • Maintained a clean and safe work environment, adhering to safety protocols.
  • Followed detailed instructions from supervisors for daily tasks.
  • Prepared products for packaging on multiple assembly lines.
  • Operated machines safely by following OSHA standards.

Production Worker

Thatcher chemical
Salt Lake City
02.2024 - 07.2024
  • Provide customer service for print jobs and copying
  • Take phone calls regarding orders and follow up on
  • Collaborated effectively with other members of the team to complete projects efficiently.
  • Inspected products for defects before packing them into boxes for shipping.

Drug test technician

Fastest labs
Salt Lake City
01.2022 - 01.2023
  • Making recommendations for locations on tests
  • Answering questions in person and over the phone
  • Schedule appointments for in and out of office.
  • Provide tests that were requested
  • On time or early at work to make sure office was clean
  • Provided on-site for customers in need.

Customer service representative

Apria Healthcare
01.2019 - 01.2020
  • Call outbound to customers and providers
  • Take inbound calls to customers and providers
  • Staying updated on healthcare equipment that customer call about
  • Keeping management updated on cases
  • Working overtime throughout the year.
  • Making sure cases stayed confidential

Customer service representative

Alorica
01.2016 - 12.2016
  • Provided technical support over phone and through computer
  • Stayed professional with customers over phone
  • Answered inbound and outbound calls
  • Stay professional with calls and provide with correct information

Education

High school diploma - undefined

Kearns High School

Skills

Developed and implemented communication protocols to streamline information flow

Enhanced team collaboration by employing active listening to understand diverse perspectives

Utilized expert-level computer knowledge to enhance operational efficiency and support technical initiatives

Leveraged emotional intelligence to foster positive workplace relationships and improve conflict resolution

Applied analytical skills to troubleshoot issues and enhance workflow efficiency

Implemented strategies to enhance organizational efficiency and effectiveness

Utilized management skills to enhance team performance and drive project success

Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented feedback mechanisms to drive continuous improvement in service delivery

Mediated disputes among team members to foster a harmonious work environment

Developed comprehensive understanding of product features and benefits to support sales initiatives

Led cross-functional teams to execute projects from initiation to completion Oversaw project timelines and resource allocation to meet organizational objectives Cultivated a culture of accountability and continuous improvement among team members

Utilized critical thinking to assess situations and inform decision-making processes

Led initiatives to expand client base through strategic cold calling efforts Oversaw outreach campaigns to identify and qualify potential business opportunities Cultivated relationships with key stakeholders to drive sales growth

Performed data entry tasks to support efficient record-keeping and information retrieval

Managed installation and configuration of Windows software to support organizational IT infrastructure

Oversaw financial operations to enhance service delivery and client satisfaction Coordinated with cross-functional teams to streamline financial processes Developed strategies to improve financial service efficiency

Oversaw customer support operations to optimize service efficiency Developed strategies to enhance customer engagement and retention Trained team members on best practices for effective support

Conducted systematic troubleshooting to enhance system performance and reliability

Oversaw typing and documentation processes to enhance team productivity Coordinated with team members to ensure timely completion of written materials Streamlined communication by maintaining organized records and files

Oversaw technical support operations, driving improvements in user satisfaction Led initiatives to streamline support processes, enhancing team productivity Cultivated relationships with clients to better understand and address their technical needs

OTHER PROFESSIONAL EXPERIENCE

  • Plant operator
  • Customer service/Cashier at Ross Dress for Less
  • Cashier and customer service representative at Kmart

Timeline

Customer Service Associate

Postnet
01.2025 - Current

Production Worker

Thatcher chemical
02.2024 - 07.2024

Drug test technician

Fastest labs
01.2022 - 01.2023

Customer service representative

Apria Healthcare
01.2019 - 01.2020

Customer service representative

Alorica
01.2016 - 12.2016

High school diploma - undefined

Kearns High School
VESTIN PHILLIPS