Aaron Basham
Rhododendron,OR
Summary
Dynamic restaurant professional with a proven track record at Mt. Hood Meadows Ski Resort, excelling in customer interaction and team collaboration. Successfully enhanced guest satisfaction through effective complaint resolution and quality service. Skilled in optimizing operations and training staff, ensuring a consistently high standard of food and service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Cooper Spur Mountain Resort
03.2014 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Cultivated warm relationships with regular customers.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Restaurant Manager
Mt. Hood Meadows Ski Resort
10.2016 - 03.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Restaurant Supervisor
Mt. Hood Meadows Ski Resort
08.2004 - 03.2016
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Education
Associate of Science - Public And Environmental Affairs
Indiana University, South Bend
South Bend, IN08-2003
Skills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking orders
Accomplishments
Former Non Commissioned Officer in the United States Marines.
Certification
Current OLCC license
Oregon Food Handlers Card
Timeline
Restaurant Manager
Mt. Hood Meadows Ski Resort
10.2016 - 03.2019
Restaurant Team Member
Cooper Spur Mountain Resort
03.2014 - Current
Restaurant Supervisor
Mt. Hood Meadows Ski Resort
08.2004 - 03.2016
Associate of Science - Public And Environmental Affairs
Indiana University, South Bend
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