Aaron Beindorf
Summary
An efficient employee skilled in troubleshooting a variety of hardware and software systems. A proactive and adaptable problem-solver with a genuine passion for his work. Proven ability to work independently and collaboratively within a team to achieve goals.
Overview
8
8
years of professional experience
Work History
Field Technician V
Spectrum
09.2022 - 02.2024
- Installed and repaired TV, phone, and internet systems for local businesses.
- Diagnosed and reported widespread network issues to enhance service reliability.
- Provided face-to-face customer service to address customer concerns and provide resolution.
Client Relations Specialist
Saleshive
01.2021 - 08.2022
- Resolved customer inquiries and complaints via phone, email, and Zoom
- Conducted regular follow-ups with clients to ensure their needs were being met
- Developed and implemented strategies to improve customer relations with existing and potential clients
Supervisor
Chick-fil-a
08.2016 - 01.2020
- Supervised team members to maintain efficient operations during peak hours
- Trained new employees, led team meetings, and provided feedback to enhance staff performance
- Monitored customer service statistics including response time, resolution rate, and customer satisfaction to identify trends
Education
High School Diploma -
Hooch River Christian Academy
Suwanee, GA05-2019
Skills
- Repairing technical equipment
- Troubleshooting
- Data Analysis
- Problem Solving
- Attention to Detail
- Training
- Customer service
- Emotional Intelligence
Job Title
SMB Helpdesk Analyst
Timeline
Field Technician V
Spectrum
09.2022 - 02.2024
Client Relations Specialist
Saleshive
01.2021 - 08.2022
Supervisor
Chick-fil-a
08.2016 - 01.2020
High School Diploma -
Hooch River Christian Academy